Surgical Center Administrator

Atlas Healthcare Partners; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health and dental benefits

Matching retirement plan

Job summary

Atlas Healthcare Partners seeks a Director of Operations to lead ambulatory site operations, ensure compliant and efficient performance, and maintain strong relationships with physicians and the community.

You will oversee budgeting, strategy, and growth initiatives while guiding staff development and ensuring high-quality patient care across sites.

Qualifications

• Bachelor's degree in business administration, health services administration, nursing or related field.
• 5–7 years healthcare management experience.
• Ability to manage multiple projects and priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Oversees overall site operations to ensure quality, timely, and cost-effective services.
• Ensures compliance with policies, regulations and accreditation standards; reports issues.
• Leads staff recruitment, development, performance planning and evaluation.
• Drives growth, profitability and physician recruitment to maintain market leadership.
• Oversees marketing activities and manages site budget in coordination with corporate budget.
• Promotes high quality of service and continuous process improvement across operations.
• Directs planning and implementation of policies and procedures to ensure excellent patient care.

Skills

Operations leadership

Healthcare administration

Budget management

Staff development

Physician relations

Education

Bachelor's degree in healthcare administration

Job description

Atlas Healthcare Partners exists to form strategic partnerships with health systems across the nation to develop, manage and operate Ambulatory Surgery Centers (ASCs) in their markets. As a key player in this rapidly growing healthcare segment, we are committed to providing exceptional care and outstanding customer service to every patient, every physician, every time. Our daily focus revolves around our core values of Integrity, Culture, Teamwork, Respect, and Results. In addition to fostering a workplace that encourages professional growth and advancement, we provide industry-leading health and dental benefits, paired with a matching retirement package. We look forward to you being a vital part of our journey in shaping the future of healthcare.

Position Summary

This position provides leadership and direction for the efficient and effective operation of an ambulatory or outpatient site(s). Leadership responsibilities include oversight of operations, capital purchases, strategic planning, business development, and facilitating a positive image of the center within the business community. This position is accountable for attaining all site goals and objectives as set forth by corporate management, as well as ensuring compliance with system-wide policies and procedures and federal, state and accrediting body guidelines and standards. This position is also responsible for maintaining a strong relationship with the physician partnership.

Essential Functions

• Oversees the overall operation of the site(s) to ensure that continuous, quality, accurate, timely and cost-effective services are provided. Manages provider relations to meet both operational needs, as well as the needs of the joint business partnership, where applicable. Collaborates with physicians and leaders across the organization to ensure a high-quality experience for the patient, their family and the provider.
• Provides leadership in compliance and privacy. Implements, communicates and monitors Atlas board-approved policies, procedures and standards, as well as all governmental regulations and accrediting body guidelines, ensuring the site operations meet high standards of health care, privacy, and compliance. Reports significant compliance failures and ethical concerns to the Atlas Compliance Officer.
• Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies. Mentors staff to increase critical thinking and problem-solving skills. Conducts individual and team goal setting, performance planning and evaluation.
• Provides leadership for the site(s) that contributes to its growth and positions it as a market leader with employees and the community. Leads physician recruitment efforts on a continuous basis to attract providers and ensure stability and growth. Analyzes areas of growth, profit and opportunity for the organization, as well as provides recommendations to corporate management, as requested. Implements such plans as appropriate and maintains accountability for growth and profit.
• Oversees the marketing activities for the site(s), utilizing resources provided by the corporate facility and affiliated, local hospitals.
• Assures financial stewardship in both operational and capital acquisition processes. Uses analytical process to assure balanced initiatives, particularly clinical excellence and financial performance. Establishes performance measures, assesses accomplishments, and evaluates operations. Develops, implements and oversees the site budget in conjunction with the established corporate budget. Ensures all budget goals are met on a yearly basis.
• Promotes high quality of service in all areas of responsibility. Supports process improvements that enhance provision of clinical services, outcomes and patient throughput. Leads innovation of improvement in operational processes to increase efficiency in the delivery of patient care and patient safety. Participates and/or leads organizational task forces or councils. Directs the planning, developing and implementation of necessary policies and procedures, activities and programs to ensure deliverance of excellent patient care.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Note:

The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Minimum Qualifications

• Must possess a strong knowledge of business and/ or healthcare administration as normally obtained through the completion of a bachelor’s degree in business administration, health services administration, nursing or related field.
• Must possess a strong knowledge and understanding of healthcare management as normally demonstrated through five to seven years of healthcare management experience.
• Must possess the ability to simultaneously address multiple projects, demands and issues.
• Requires excellent written and verbal communication skills as well as planning, organizational and conceptual skills.

Preferred Qualifications

• None

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on the telephone.
• May require off-site travel.

Supervisory Responsibilities

• None

DIRECTLY REPORTING

• Supervisory and management positions. Clinical, administrative and support positions. Indirect reporting of all staff within the designated site(s).

Type Of Supervisory Responsibilities

• Assigned full authority for employment actions including selection, training, coaching, and performance reviews. Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

SCOPE AND COMPLEXITY

Culture

• Staff engagement through monthly staff meetings.
• Continuous performance monitoring and providing timely feedback.
• Ensuring completion of 30-day, 60-day, 90-day performance check-ins and annual performance evaluations for all staff members in the facility.

Service

• Ensure quality metrics outlined by Atlas are appropriately tracked and reported on a monthly basis by the Director of Nursing.
• Responsible for tracking, reporting, and actively working to OAS CAHPS patient satisfaction scores.
• Engaging physicians within the surgery center and networking with physicians outside of the surgery center to ensure high quality service and satisfaction initiatives are met.

Growth

• Actively work with the business development team to recruit and retain physicians at the surgery center.
• Meet with physicians and their office staff to assist with any service issues at the surgery center.

Profitability

• Ensure facility staff is managed appropriately by department managers according to daily case volume.
• Monitor supply spend and implant usage integrity by working with the business office staff to capture all charges associated with a procedure on the date of service.