Surgical Care Coordinator

University of Miami; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Miami/UHealth Department of Surgery is seeking a Full Time Surgery Scheduler 2 in Miami to manage the administrative aspects of patient care and coordinate among scheduling teams, surgeons, nurses and hospital departments.

The role emphasizes coordinating complex multi-disciplinary care, optimizing OR access, supporting leadership, and ensuring smooth operation of surgical programs while upholding university policies and patient care standards.

Qualifications

• The role requires a High School Diploma or equivalent and at least 2 years of relevant experience.
• Candidates should communicate effectively in writing and speech and work well under pressure.
• Ability to maintain professional relationships and commitments to university values.

Responsibilities

• Serve as liaison between surgical scheduling team, hospital, and clinical staff.
• Provide non-medical administrative support to patients and families.
• Oversee daily clerical and surgical functions and coordinate division events.
• Support leadership and participate in process improvement and problem solving.
• Manage the flow of surgical cases for assigned service lines and programs.
• Coordinate and monitor service delivery with hospital departments and clinics.

Skills

Effective communication

Interpersonal skills

Professional composure

Stress management

Team collaboration

Education

High School Diploma or equivalent

Job description

The University of Miami/UHealth Department of Surgery has an exciting opportunity for a Full Time Surgery Scheduler 2 to work in Miami.

Core Job Summary

The Surgical Care Coordinator manages the administrative aspects of patient care and serves as the liaison between surgical scheduling team, hospital, surgeons and nursing care teams, and different departments within the medical school/hospital. The Surgical Care Coordinator organizes and manages complex multidisciplinary care of various surgical programs.

Core Responsibilities

• Serves as liaison between surgical scheduling team, hospital, and nursing care teams.
• Provides non-medical administrative support to patients and families.
• Oversees daily clerical and surgical functions and manages all programs and events planned by the division.
• Supports Chief, executive, surgical and administrative leadership.
• Participates in problem solving/providing feedback, utilizing established communication channels/chain of command in collaboration with Managers and supervisors.
• Manages the flow of surgical cases for their assigned service line and clinical programs.
• Monitors, evaluates, and implements continuous improvement efforts related to surgical scheduling productivity for General Surgery in conjunction with leadership.
• Liaises between patients, department leadership and hospital staff for process improvement and operational continuity.
• Works closely with department leadership to ensure team is following optimal practices and policies during the scheduling process.
• Assists in talent recruitment process and training.
• Serves as reference and support to surgical scheduling staff for their direct line of service and clinical programs.
• Maintains a productive and functional relationship across all specialties relevant to the functions of the clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
• Works closely with hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Responsible for coordinating the flow of surgical cases of service line and clinical program.
• Monitors, evaluates and implements continuous improvement efforts related to surgical scheduling productivity in conjunction with leadership.
• Educates patients and their families on the care plan; provides details related to treatments, procedures, post-surgical and continuing care requirements.
• Responsible for managing the flow of surgical cases for her assigned service line and clinical programs.
• Liaison between Department leadership and team/faculty for process improvement and operational continuity.
• Coordinating and ensuring adequate faculty OR access for our clinical programs.
• Work closely with department leadership to ensure my team is following optimal practices and policies during the scheduling process.
• Effectively coordinates OR access for complex combined surgical cases among multiple surgical divisions.
• Contribute to OR access template changes/modifications requests, to best serve complex and/or combined multidisciplinary cases.
• Monitors, evaluates and implements continuous improvement efforts related to surgical scheduling productivity.
• Discuss cost of service, insurance coverage, and payment options with the patient.
• Ensures surgery packets are completed correctly and delivered in a timely manner to UPAC, Cardiac and Anesthesia teams for surgical clearance.
• Assist in talent recruitment process and training.
• Serves as reference and support to surgical scheduling staff for her direct line of service and clinical programs.
• Maintains a productive and functional relationship across all specialties relevant to her clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
• Acts in the capacity of team lead to junior surgical scheduling team.
• Works closely with hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
• Other functions as required of departmental/operational needs.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of relevant experience
• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Commitment to the University’s core values
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.