Surgery Scheduling Representative II SH-OC

Kaiser Permanente; Hyattsville (MD); On-site; USD 44,000 - 63,000; Full time

Job summary

Kaiser Permanente in Maryland is seeking a dedicated Surgical Scheduling Coordinator to manage scheduling between members, surgeons, external providers, Kaiser Permanente and contracted facilities according to established protocols.

The role requires accurate data entry, timely communication with members, and collaboration with the Ambulatory Surgery Center team to maximize operating room utilization and ensure smooth patient flow.

Qualifications

• Minimum three (3) years of scheduling experience with one (1) year in surgery scheduling is required.
• High School Diploma or GED required; Associates degree preferred.
• Demonstrated customer service skills and medical terminology knowledge.
• Proficiency in applicable computer software and scheduling systems.

Responsibilities

• Schedule surgeries using established guidelines and OR availability.
• Review surgical information for accuracy and take action as needed.
• Collaborate with surgeons and department chiefs to ensure timely scheduling.
• Enter data accurately in scheduling systems and databases.
• Communicate with members about surgery dates and related appointments.

Skills

Customer service

Medical terminology

Surgical procedures knowledge

Computer literacy

Education

High School Diploma or GED

Associates degree in related medical field

Tools

Electronic scheduling system

Health information systems

Job description

Job Summary

Coordinates scheduling between members, surgeons, external providers, Kaiser Permanente and/or non-Kaiser Permanente Contracted facilities and vendors according to established surgery scheduling protocols and policies.

• Schedules surgeries utilizing established scheduling guidelines with consideration of factors such as historical procedure length and operating room availability.
• Reviews information associated with surgery case to ensure surgery is scheduled correctly and takes immediate action if further intervention required.
• Collaborates and partners proactively with surgeons and departmental chiefs to ensure that surgeries are accurately scheduled in timely and effectively manner.
• Make scheduling decisions that maximizes efficiency and utilization.
• Accurately enters data associated with surgery in timely manner in appropriate systems and other databases.
• Initiates and maintains contact with member throughout the scheduling process; conveys information concerning date of surgery and related appointments; refers medical related questions to the appropriate healthcare team or provider.
• Verifies completeness and accuracy of surgical request form, including patient demographics, procedure description, venue request, and time request.
• Prioritizes each procedure in accordance with established guidelines including severity of case, age of patient, and length of time on the waiting list.
• Confirms that members benefit plan covers intended procedure and that referral has been entered.
• Collaborates with the Ambulatory Surgery Center team leads to ensure appropriate and accurate scheduling.
• Collaborates extensively with each Kaiser Permanente Surgery Scheduler to assure maximum utilization of block time in each OR venue.
• Prepares surgery confirmation letters.
• Assures that durable medical equipment that will be needed by patient is available.
• Proactively identify issues and works with others to resolve them.
• Assists in collection of data elements for Surgical Department reporting.
• Performs other related duties as directed.

Job Summary

Coordinates scheduling between members, surgeons, external providers, Kaiser Permanente and/or non-Kaiser Permanente Contracted facilities and vendors according to established surgery scheduling protocols and policies.

Essential Responsibilities

• Schedules surgeries utilizing established scheduling guidelines with consideration of factors such as historical procedure length and operating room availability.

• Reviews information associated with surgery case to ensure surgery is scheduled correctly and takes immediate action if further intervention required.

• Collaborates and partners proactively with surgeons and departmental chiefs to ensure that surgeries are accurately scheduled in timely and effectively manner.

• Make scheduling decisions that maximizes efficiency and utilization.

• Accurately enters data associated with surgery in timely manner in appropriate systems and other databases.

• Initiates and maintains contact with member throughout the scheduling process; conveys information concerning date of surgery and related appointments; refers medical related questions to the appropriate healthcare team or provider.

• Verifies completeness and accuracy of surgical request form, including patient demographics, procedure description, venue request, and time request.

• Prioritizes each procedure in accordance with established guidelines including severity of case, age of patient, and length of time on the waiting list.

• Confirms that members benefit plan covers intended procedure and that referral has been entered.

• Collaborates with the Ambulatory Surgery Center team leads to ensure appropriate and accurate scheduling.

• Collaborates extensively with each Kaiser Permanente Surgery Scheduler to assure maximum utilization of block time in each OR venue.

• Prepares surgery confirmation letters.

• Assures that durable medical equipment that will be needed by patient is available.

• Proactively identify issues and works with others to resolve them.

• Assists in collection of data elements for Surgical Department reporting.

• Performs other related duties as directed.

Basic Qualifications

• Minimum three (3) years of scheduling experience with one (1) year in surgery scheduling is required.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements

• Demonstrated customer service skills.

• Demonstrated medical terminology knowledge required

• Knowledge of surgical procedures required.

• Proficiency in the use of applicable computer software.

Preferred Qualifications

• Surgery scheduling experience with an electronic system preferred.

• Associates degree in related medical field preferred.

Primary Location:

Maryland,Hyattsville,New Carrollton Administration

Scheduled Weekly Hours:

1

Shift:

Day

Workdays:

Tue

Working Hours Start:

09:00 AM

Working Hours End:

05:30 PM

Job Schedule:

Call-in/On-Call

Job Type:

Standard

Worker Location:

Flexible

Employee Status:

Regular

Employee Group/Union Affiliation:

M40|OPEIU|Local 2

Job Level:

Individual Contributor

Department:

Kensington I Medical Center - Surgery Scheduling - 1808

Pay Range:

$31.79 - $46.04 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel:

No

Work Setting:

Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.