Surgery Scheduling Clerk

Kaiser Permanente; San Diego (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

Kaiser Permanente in San Diego, CA is seeking a detail-oriented Medical Office Clerk to support our pre-operative workflow. You will schedule patients for tests and appointments, distribute exam forms, and handle reception and telephone duties across the surgical services area.

The role requires basic medical terminology knowledge, accurate data entry, and effective communication with patients and staff. Hours may vary and positions are onsite at Garfield Specialty Center.

Qualifications

• Six months of medical office experience including knowledge of medical terminology and multi-line phone systems.
• Good oral and written communication skills.
• Typing speed of 35 wpm.

Responsibilities

• Schedule and reschedule patients for pre-operative appointments.
• Distribute pre-operative exam forms to appropriate departments.
• Provide reception and telephone coverage for designated areas.

Skills

Medical office experience

Multi-line phones

Communication skills

Job description

Job Summary

Under direct supervision, schedules patients for pre-operative tests & appointments; distributes prescribed pre-operative exam forms to appropriate departments; provides telephone coverage & reception for designated areas; distributes surgery schedule per established distribution list; types & mails letters to pre-operative patients regarding surgical procedures/policies.

Essential Responsibilities

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Upholds KPs Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
• Schedules & reschedules patients for all pre-operative appointments which are predetermined by the date & nature of surgery
• Contacts patients to coordinate all prescribed appointments & preoperative diagnostic tests within appropriate timeframe
• Types & mails instructional letters to pre-operative patients regarding surgical procedures & policies
• Prepares, distributes, collects & maintains all pre-operative lab, w-ray, EKG reports & other forms
• Receives & records surgery cancellations & scheduling changes
• Distributes daily surgery schedules to various personnel per established distribution list
• Provides telephone & in-person reception to designated area(s) by responding to patients & physicians questions, answering & screening telephone calls, receiving & relaying messages
• Performs other duties as required, such as typing, filing ordering supplies, accessing general patient information from computer systems, compiling statistics, duplicating copies, etc
• Informs various department personnel of cancellations & scheduling changes
• Equipment Utilized: Duplicating Equipment, Telefaxing Equipment, Multi-Line Phone Automated Appointment & Record Information Systems (i.e., CARE, CRIS), Typewriter, PC
• Assume other activities & responsibilities from time to time as directed

Basic Qualifications

• Six (6) months of medical office experience to include knowledge of medical terminology & multi-line phones
• Good oral & written communication skills
• Typing at 35 wpm

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements

• N/A

Preferred Qualifications

• N/A

Notes

• Hours, Days, Locations may vary
• May include evenings and weekends.
• GSC, SAM, OTM, and future GI locations.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces.

Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Job Duties

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Primary Location

California,San Diego,Garfield Specialty Care

Scheduled Weekly Hours

1

Shift

Day

Workdays

Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start

08:00 AM

Working Hours End

05:00 PM

Job Schedule

Call-in/On-Call

Job Type

Standard

Worker Location

Onsite

Employee Status

Regular

Employee Group/Union Affiliation

B09|OPEIU|Local 30

Job Level

Individual Contributor

Department

Garfield Specialty Center - Gastroenterology-Reg Clinic - 0806

Pay Range

$29.97 - $35.03 / hour

Travel

Yes, 50 % of the Time

Work Setting

Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.