SURGERY SCHEDULER - ORTHOPEDICS GRATIOT

Covenant HealthCare

Saginaw (MI)

On-site

USD 25,000 - 36,000

Full time

2 days ago

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Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plans with employer match

Paid time off

Employee wellness programs

Tuition reimbursement

Job summary

Covenant HealthCare in Saginaw, MI is seeking a Surgery Scheduler who coordinates scheduling of surgeries and pre-operative appointments, documents patient interactions, and ensures HIPAA compliance. The role demands strong organization, composure in challenging situations, and a commitment to Extraordinary Care for Every Generation.

The position collaborates with physicians, Pre-admission testing, and insurance providers to obtain approvals, adjust schedules, and maintain accurate records in

Qualifications

High School diploma or equivalent.
Medical Terminology.
Three (3) years' experience scheduling in a physician office or surgical services.
Three (3) years' experience as a Medical Assistant with demonstrated procedural or prior authorization experience preferred.

Responsibilities

Schedules patients for surgery/procedure and pre-operative appointments.
Coordinate scheduling with hospital and Pre-admission testing department.
Maintain physician schedules and adjust for cancellations.
Arrange patient order per physician preferences and prioritize priority cases.
Scan procedure sheets into Epic.
Communicate with insurance to obtain authorization; enter into EPIC and forward to precertification.
Notify OR, labs and scheduling of special equipment; coordinate with reps.
Ensure testing orders and required clearances; scan results into Epic.
Answer and return calls to patients, insurers, pre-admission testing, surgical/central scheduling, and physicians.
Assist cath, EP, IR labs and OR in coordinating cases.

Skills

Scheduling proficiency

Communication skills

HIPAA compliance

Multitasking

Detail oriented

Interpersonal skills

Data entry

Education

High School diploma or equivalent

Medical Terminology

Tools

EPIC scheduling system

CPT/ ICD-10 coding knowledge

Job description

Overview

The Surgery Scheduler appropriately cares for patients of all ages; assists providers in scheduling patients for surgery, accurately documents all patient care interactions; performs duties as assigned and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality and adherence to HIPPA guidelines; remaining calm and composed in difficult situations; prioritizing and organizing; adhering to policies and procedures and leading others by example.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Healthcare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Schedules patients for surgery/procedure as well as pre-surgical appointment with PCP and/or specialist, pre-operative class, post-operative appointment.

Coordinate scheduling procedures with hospital and/or Surgery Center including notification to Pre-admission testing department.

Maintain physician schedules as well as make adjustments as cancellations occur. Ensure that the physician schedules are filled according to their guidelines

Arrange surgery/procedure patients into order based on physician preferences and/or work with physician to arrange preferred order. Patients identified as priority should be treated as such.

Scan procedure sheets and orders into Epic.

Communicate with insurance companies to obtain authorization for patient's upcoming procedure. This includes sending information to insurance, entering authorization information into EPIC as well as forwarding authorization to precertification department. Maintains current with provider privileges and specialties.

Notify OR, hospital labs and scheduling of special equipment need and notify company representative(s) of planned surgeries/procedures requiring special equipment.

Maintain a thorough understanding and knowledge base of equipment needs per physician for frequently done procedures. Review orders to ensure that all special procedural needs are addressed when scheduling.

Review with patient and family the surgery/procedure information they need, explain the necessary steps the patient must take prior to surgery/procedure and contact information for specific needs.

Ensure patients have necessary testing orders for planned surgery/procedure.

Ensure clearance letters and/or completed imaging results are received prior to surgery/procedure, after provider review, ensure these items are scanned into Epic.

Answers and returns phone calls promptly to patients, insurance companies, pre-admission testing, surgical/central scheduling, and physicians.

Assist cath, EP, IR labs and OR in coordinating cases for scheduling. Performs other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

High School diploma or equivalent.

Medical Terminology.

Three (3) years' experience scheduling in a physician office or surgical services.

Three (3) years' experience as a Medical Assistant with demonstrated procedural or prior authorization experience preferred.

KNOWLEDGE/SKILLS/ABILITIES

Strong knowledge of scheduling and physician/procedures.

Current knowledge of physician privileges.

Ability to code surgeries/procedures using CPT coding book and ICD-10.

Ability to multi-task effectively and efficiently.

Highly motivated, self-disciplined individual.

Knowledge of proper release of information standards.

Excellent oral communication and interpersonal skills.

Detail-oriented individuals with excellent organizational skills.

Ability to effectively communicate with patients and/or surgeons.

Knowledge of existing software systems within the hospital and typing skills.

Ability to remain calm in stressful/difficult situations.

Ability to maintain confidential information.

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

Constant sitting, talking, hearing, near vision, and midrange vision.

Occasional lifting up to 10 lbs.

Frequent depth perception, visual accommodation, and color vision.

Occasional standing, walking, twisting, reaching, feeling, and field of vision.

Must be able to sit and type for long periods of time.

Must be able to use the telephone for long periods of time.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include: