MEDICAL ASSISTANT - MEDEXPRESS

Covenant HealthCare; Carrollton Township (MI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

Tuition reimbursement

Wellness programs

Job summary

Covenant HealthCare is seeking a Clerical Clinical Medical Assistant to provide both clinical and administrative support across multiple offices. You will take vital signs, document medical histories, verify insurance, schedule appointments, collect co-pays, and maintain patient records in accordance with HIPAA.

The role requires a high school diploma and completion of an MA program or relevant experience, with BLS within 6 months. Strong communication and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Completion of a competency-based Medical Assistant training program or 1 year clinical/administrative experience required.
• BLS certification within 6 months of hire or transfer.

Responsibilities

• Take and record vital signs; update medical records.
• Assist providers during examinations and procedures.
• Answer phones, schedule appointments, collect co-pays, and handle administrative duties.
• Prepare lab specimens and basic clinical procedures.
• Coordinate tests, imaging, and referrals as ordered.

Skills

Oral communication

Interpersonal skills

Organization

Typing / computer basics

Teamwork

Calm under pressure

Education

High school diploma or equivalent

MA training program or related clinical experience

Tools

Electronic health records

Job description

Overview

The Clerical Clinical Medical Assistant will function in both roles of providing clinical and administrative support to Providers, other healthcare professionals and patients. The role will require flexibility, adaptability, and the ability to perform multiple duties and multiple office locations within the same shift.

Primary clinical duties include completing vital screenings, recording patients� personal information and medical history and primary administrative duties include verifying patient insurance coverage, answering telephones, scheduling appointments and collecting co-payments upon completion of patients visit while adhering to confidentiality standards when working with patients.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Clinical

• Prepares patients for examinations by taking and recording vital signs, updating medical records, and recording details regarding the reason for visit.
• Assists providers during examinations as needed.
• Answers phones, refills medications, and other administrative duties as required.
• Performs basic clinical procedures and collects/prepares laboratory specimens.
• Perform pre charting as needed.
• Administer medications and injections as ordered by the provider per Covenant Healthcare policies and procedures and regulatory agencies.
• Coordinates x-rays, ultrasounds, labs, EKG�s, etc., as ordered by the provider per Covenant Healthcare policies and procedures.
• Sterilize medical equipment and dispose of contaminated supplies in appropriate disposal containers.

Clerical

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for all physician s� and APPs.
• Collect co-payments and other applicable fees.
• Responsible for accuracy, discrepancies and reconciliation of patient fees (cash, checks) received.
• Answer and direct phone calls promptly and efficiently.
• Schedule patient appointments and triage calls appropriately per Covenant HealthCare policy and procedure.
• Manage incoming and outgoing faxes, assist with administrative tasks such as filing, photocopying, and data entry.
• Assists with office referrals and prior authorizations.
• Prepares and maintains accurate patient medical records.
• Maintain inventory of medical and/or office supplies within budgetary constraints.
• Follows regulations regarding narcotic storage and maintains medical inventory log. Assure medications have not expired.
• Maintain a clean and organized reception area.
• Follow infection control protocols and safety guidelines.
• Adhere to all HIPAA regulations and maintains patient confidentiality.
• Processes/tracks medical release of information requests consistent with HIPAA and other requirements.
• Participates in staff meetings, in-service programs and continuing education activities as necessary.

Float

• Provide support in an adaptive, flexible manner which will require multiple duties and office locations within a shift.
• Excellent and efficient communication with all Practice Managers at each office to ensure consistency and collaboration.
• Assist with training new Clinical and/or Clerical Medical Assistants, interns and students for onboarding and orientation.
• Assist with providing competencies and updates to Clinical and/or Clerical Medical Assistants.
• Performs other duties as assigned and/or vary based on medical specialty.

Qualifications

EDUCATION/EXPERIENCE

High School diploma and/or equivalent required,

AND

(1) a successful completion of a competency-based Medical Assistant (MA) training program required.

OR

(2) One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required.

BLS certification required within six (6) months as a new hire or internal transfer.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of proper �release of information� standards.
• Excellent oral communication and interpersonal skills.
• Excellent organization, time management skills and attention to detail.
• Proficiency with basic computer and typing skills.
• Ability to remain calm in stressful/difficult situations while demonstrating sensitivity and compassion in all patient interactions.
• Ability to work independently or as part of a team.
• Ability to maintain confidential information.
• Ability to properly obtain/perform the following: EKG, Tympanometry, TB testing, Waived lab testing, Vision testing, Vital signs, A.E.D use (Auto Ext. Defibrillator), BCLS (CPR), Venipuncture technique, Specimen collections, and provide patient education.
• Knowledge of medication side effects and how to effectively communicate to patients.
• Ability to properly administer medications, including proper dosage, proper site and proper schedule.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Constant handling, feeling, talking, hearing, tasting, smelling, and near vision.
• Frequent lifting up to 25 lbs.
• Frequent standing, walking, twisting, reaching, depth perception, and field of vision.
• Occasional lifting up to 100 lbs. or more.
• Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include:

• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities