Surgery Scheduler - Orthopaedics

Duke Clinical Research Institute; Durham (NC); On-site; USD 52,000 - 64,000; Full time

Job summary

Duke Health is seeking a Surgery Scheduler to coordinate perioperative activities and ensure smooth scheduling for surgical procedures. You will communicate with patients, physicians, and staff to support preparation and care throughout the surgical process.

The role requires attention to detail, knowledge of CPT/ICD coding, and Epic experience. The schedule is day shifts, with office-based duties in RTP, NC, and opportunities to collaborate across departments.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Two years of experience in a clinical, coding or billing setting.
• Epic experience preferred for scheduling and coordination.
• Knowledge of CPT and ICD coding preferred.

Responsibilities

• Coordinate perioperative scheduling for surgical procedures with patients, physicians and staff.
• Review surgical postings for accuracy including patient, procedure and site.
• Enter referrals and orders, coordinate scheduling in templates for each procedure.
• Schedule surgeries in Epic or other systems and secure OR times with hospitals.
• Manage pre- and post-operative appointments, clearances and follow-ups.
• Provide patients with detailed pre/post-operative care instructions.
• Communicate with patients promptly, confirming surgery dates and related appointments.
• Verify insurance benefits and obtain prior authorizations if required.
• Explain out-of-pocket costs to patients and guide financial responsibilities.
• Submit daily billing sheets for coding surgeries and maintain documentation.
• Coordinate with anesthesia and other specialists to meet patient needs.

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

The Surgery Scheduler is responsible for coordinating all perioperative activities related to scheduling surgical procedures. This role involves direct communication with patients, physicians, and healthcare staff to ensure seamless scheduling and preparation for surgeries.

JOB DUTIES AND RESPONSIBILITIES

• Surgical Case Management: Review surgical postings to ensure accuracy, including correct patient, procedure, diagnosis, and surgical site.
• Review incoming referrals received, enter referral and order into system, and coordinate scheduling in the appropriate template depending on reason for procedure.
• Address discrepancies or missing information with providers before scheduling.
• Schedule surgeries in Epic or other scheduling systems, coordinating with hospitals and surgical centers to secure operating room times.
• Manage complex pre-operative and post-operative patient appointments, including related ancillary and diagnostic services, clearances and follow-ups.
• Patient Communication: Provide patients with detailed instructions regarding pre-operative and post-operative care.
• Respond promptly to patient inquiries, addressing concerns and providing reassurance throughout the surgical process. Deliver verbal and written confirmation of surgery dates and related appointments.
• Insurance and Billing: Verify insurance benefits and obtain prior authorizations for procedures requiring approval if required.
• Notify patients of out-of-pocket costs and guide them through financial responsibilities.
• Submit billing sheets daily for coding of surgeries.
• Coordination and Documentation: Record and manage the surgical schedule for staff and providers.
• Ensure all required documentation, including medical clearances and lab results, is collected and accurately logged.
• Work closely with anesthesia and other specialists to coordinate patient needs.
• Other clinic duties as assigned.

JOB ELIGIBILITY REQUIREMENTS

• A high school diploma or equivalent is required. Associate's degree preferred.
• Two years of experience in a clinical setting or in a coding/billing setting. An associate degree or higher may substitute for the experience requirement.
• Prior experience on Epic preferred.
• Ability to deal tactfully and courteously with internal and external customers.
• Ability to follow through on details of a project through completion.
• Ability to organize and set priorities.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD coding preferred.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.