Surgery Scheduler - Ophthalmology Clinic

Hugh Chatham Health; Milwaukee (WI); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Educational Assistance Program

Job summary

Advocate Health is seeking a part-time Scheduling Clerk for Ophthalmology in Milwaukee. You will coordinate surgical procedures, manage OR time, notify providers of changes, collect required tests and keep schedules updated. Excellent communication and health-system terminology knowledge are essential.

The role emphasizes accuracy, patient service, and collaboration across departments in a busy ophthalmology setting, with 20 hours/week and shared responsibilities within a compassionate care team.

Qualifications

• High school diploma or equivalent.
• 1 year of healthcare customer service experience (scheduling/registration/insurance authorization/patient billing).
• Knowledge of medical terminology and insurance terminology.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment with shifting priorities and deadlines.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Coordinate scheduling of surgical procedures between physicians and offices, available OR time, anesthesia and other departments.
• Update and share changes to the OR schedule with relevant staff to maximize room and equipment use.
• Schedule next-day and future procedures; maintain and print/update schedules; notify providers of changes.
• Obtain necessary lab work, X-rays, H&P as applicable.
• Process patient charges by procedure type and supplies; verify and adjust charges as needed.
• Answer, screen, triage, and prioritize calls; serve as a resource to providers, staff, patients and families.
• Operate and troubleshoot office equipment and manage supply orders; coordinate maintenance as needed.

Skills

Medical terminology

Insurance terminology

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Microsoft Office

Education

High School Graduate

Tools

Microsoft Office

Email

Job description

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures. Maintains and updates surgery assignments. Prints and distributes future OR schedules to all appropriate areas. Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used. Reviews revenue to ensure charges are entered for every patient. Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls. Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary. May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.

Department

02270 AAH Good Hope - Ophthalmology

Status

Part time

Benefits Eligible

Yes

Hours Per Week

20

Schedule Details/Additional Information

• Tuesday: 7:30am - 4:00pm
• Wednesday: 7:30am - 4:00pm
• Thursday: 7:30am - 11:30am

Pay Range

$21.85 - $32.80

Major Responsibilities

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures. Maintains and updates surgery assignments. Prints and distributes future OR schedules to all appropriate areas. Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used. Reviews revenue to ensure charges are entered for every patient. Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls. Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary. May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing.

Knowledge, Skills & Abilities Required

• Demonstrated knowledge and proficiency with medical terminology. Basic knowledge of medical insurance plan terminology.
• Excellent communication skills; ability to effectively communicate with a variety of patients, staff and physicians. Able to read and understand verbal and written instructions.
• Excellent interpersonal and customer service skills.
• Excellent organization and prioritization skills. Ability to work in a fast-paced environment with changing priorities and short deadlines.
• Must have a high attention to detail.
• Proficient computer skills including experience in using Microsoft Office or similar applications, and electronic mail.

Physical Requirements And Working Conditions

• Must be able to sit approximately 90% of the workday.
• Must be able to lift up to 10 lbs. occasionally.
• Operates all equipment necessary to perform the job.
• Exposed to a fast-paced, high noise-level office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.