Surgery Scheduler - Ophthalmology Clinic

Aurora Health Care; Milwaukee (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Aurora Health Care is seeking an organized Health Care Scheduler to coordinate surgical procedures, labs, and related activities. The role requires strong medical terminology knowledge and customer service excellence.

Responsibilities include scheduling, updating future OR time, communicating changes to providers, and handling patient charges. The ideal candidate will work in a fast-paced setting with attention to detail and solid office software skills.

Qualifications

• Demonstrated knowledge of medical terminology.
• Excellent communication and customer service skills.
• Ability to read and follow instructions accurately.

Responsibilities

• Coordinate surgical scheduling across physicians, offices and OR resources.
• Schedule and update next-day and future procedures and notify providers of changes.
• Obtain labs, imaging, and H&P as applicable.
• Process charges based on procedure type and supplies; verify and correct charges.
• Answer and triage incoming calls; provide resource support to staff, patients and families.
• Operate and troubleshoot office equipment and manage supply inventory.

Skills

Medical terminology

Customer service

Communication

Prioritization

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Responsibilities

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures. Maintains and updates surgery assignments. Prints and distributes future OR schedules to all appropriate areas. Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used. Reviews revenue to ensure charges are entered for every patient. Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls. Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary. May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.
  

Major Responsibilities

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures. Maintains and updates surgery assignments. Prints and distributes future OR schedules to all appropriate areas. Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used. Reviews revenue to ensure charges are entered for every patient. Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls. Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary. May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.
  

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing.

Knowledge, Skills & Abilities Required

• Demonstrated knowledge and proficiency with medical terminology. Basic knowledge of medical insurance plan terminology.
• Excellent communication skills; ability to effectively communicate with a variety of patients, staff and physicians. Able to read and understand verbal and written instructions.
• Excellent interpersonal and customer service skills.
• Excellent organization and prioritization skills. Ability to work in a fast-paced environment with changing priorities and short deadlines.
• Must have a high attention to detail.
• Proficient computer skills including experience in using Microsoft Office or similar applications, and electronic mail.
  

Physical Requirements And Working Conditions

• Must be able to sit approximately 90% of the workday.
• Must be able to lift up to 10 lbs. occasionally.
• Operates all equipment necessary to perform the job.
• Exposed to a fast-paced, high noise-level office environment.
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.