SURGERY SCHEDULER - MARINER EYE

Aspirus, Inc; Superior, Northern (WI, KY); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Full benefits

Paid time off

Retirement plans

Wellness program

Job summary

Aspirus St. Luke's Superior Clinic in Superior, WI is seeking a Surgery Scheduler to join the Mariner Eye team. The role focuses on coordinating patients' clinic and hospital appointments under medical direction, with a strong emphasis on maintaining schedules and responding to provider requests.

The position requires a high school diploma, healthcare-facing experience, and preferably CHUC or CMA certification. Strong communication, multitasking, and English proficiency are essential for success.

Qualifications

• Knowledge of medical terminology and patient care processes.
• Strong written and verbal communication with patients and staff.
• Ability to manage calendars, appointments, and requests with accuracy.

Responsibilities

• Coordinate patient clinic and hospital appointments for providers.
• Maintain doctors' schedules and reconcile scheduling requests.
• Communicate scheduling needs with clinic staff and external departments.

Skills

Medical terminology

Customer service

Scheduling

Office software

Education

High school diploma or equivalent

CHUC or CMA certification

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S SUPERIOR CLINIC in Superior, WI is seeking a SURGERY SCHEDULER to join our MARINER EYE team!

Salary Range: $17.44 - $25.28 Hourly
Schedule/Hours: DAY ONLY, 8 hours
Weekend Requirement: Generally No Weekends
FTE: FULL TIME, 0.9 FTE or 72 Hours Biweekly

The Surgery Scheduler, under the medical direction of the clinic physicians and the general direction of the Clinic Manager, is responsible for assisting providers in the care of patients by coordinating the patients' clinic and hospital appointments. Maintains schedule of patient appointments and procedures, maintains doctors' schedules; and coordinates the doctors' requests/needs as well as the patients' requests within the clinic and with departments outside the clinic.

MINIMUM QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: One (1) year health care experience involving direct patient customer service; OR three (3) years work experience in a clerical position.
• Licensure/Certification/Registration: N/A

PREFERRED QUALIFICATIONS

• Education: N/A
• Experience: N/A
• Licensure/Certification/Registration: CHUC or CMA certification.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of medical terminology. Know of basic communication skills, computerized office applications, customer relations principles, telephone answering, keyboard proficiency and organizational skills. Knowledge of quality improvement functions and processes. Ability to establish and maintain empathic, respectful and positive customer relations' behaviors and to effectively communicate with clinic Physicians, management and support staff, both on the telephone and in person. Ability to present and maintain a professional image and demeanor and to tactfully negotiate scheduling needs. Ability to prioritize, do multi-functional tasks and to complete tasks in a timely manner with close attention to details and accuracy, to work independently in an environment with interruptions. Ability to write legibly, see, hear, read, and speak English.

• READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
• SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
• MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

Prolonged, extensive, considerable sitting. Able to walk, bend, reach, stoop, crouch, lift objects up to twenty-five (25) pounds in weight.

• Stand - Occasionally Under 1/3 (1-2.5 hours)
• Walk - Occasionally Under 1/3 (1-2.5 hours)
• Sit - Continuously Over 2/3 (5.5 - 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
• Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
• Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)

Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)

LIFTING REQUIREMENTS

• Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
• Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

WORKING CONDITIONS

Works in a normal office environment.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

Aspirus St. Luke's in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke's is also known for its excellence in orthopedics, cancer care, and women's and children's health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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