MANAGER - CLINIC - PAVILION BUILDING FLOOR 2 ADMINISTRATION

Aspirus, Inc; Duluth (MN); Hybrid; USD 96,822,000 - 154,875,000; Full time

Benefits offered by this job

Full benefits packages available for 1

Time away from work accrual

Retirement plans available

Wellness program for employees

Job summary

Aspirus St. Luke's seeks a Clinic Manager to lead operations at the St. Luke's Medical Office Pavilion in Duluth, MN.

This full‑time role covers front desk supervision, medical records, transcription, and clinical support services, with a day shift schedule and no weekend work typical. Requirements include a Bachelor's degree and at least one year of supervisory experience; knowledge of medical office management, budgeting, and payer relationships is highly valued.

Qualifications

• Bachelor's degree required.
• At least 1 year of supervisory experience.
• Knowledge of medical office management, billing, and health care reimbursement is preferred.

Responsibilities

• Oversee front desk operations, business transactions, medical records management, transcription, and clinical support services.
• Ensure compliance, safety, and high-quality customer service across clinic sites.
• Collaborate with clinic medical staff and system administration as needed.

Skills

Supervisory experience

Medical office management knowledge

Budgeting basics

Customer service

Education

Bachelor's degree

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S MEDICAL OFFICE PAVILION in Duluth, MN is seeking a MANAGER- CLINIC to join our PAVILION BUILDING FLOOR 2 ADMINISTRATION team!

Salary Range: $33.79 - $54.05 Hourly
Schedule/Hours: DAY ONLY, 8 hours
Weekend Requirement: Generally No Weekends
FTE: FULL TIME, 1.0 FTE or 80 Hours Biweekly

Under the direction of the Directors of Clinic Operations, the Clinic Manager is responsible for providing leadership and management of operations at Clinic sites and related outreach. Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety and customer service. Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed.

MINIMUM QUALIFICATIONS

• Education: Bachelor's degree
• Experience: One (1) year supervisory experience
• Licensure/Certification/Registration: N/A

PREFERRED QUALIFICATIONS

• Education: None
• Experience: Physician office management. Experience with health care reimbursement.
• Licensure/Certification/Registration: N/A

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of medical office management functions and supervisory principles. Knowledge of business office financial applications including budgeting, accounts receivable management, inventory control and accounts payable. Knowledge of diagnosis and procedure coding, medical record documentation practices, quality improvement methods, medical insurance billing practices, managed care relationships between payers and providers, computerized office systems applications, customer relations principles, and generally accepted safety practices. Ability to work collaboratively with clinic care providers. Ability to establish and maintain harmonious and cooperative working relationships with others and demonstrate empathic, respectful and positive customer relations behaviors. Ability to manage multiple priorities simultaneously and maintain composure in stressful situations. Ability to envision desired outcomes and apply systematic actions to achieve expected results. Ability to work independently under general administrative and medical direction, to exercise good judgment and accept personal responsibility. Ability to collect, arrange, and interpret data. Ability to present a professional image. Ability to effectively communicate with all levels of employees within the organization and to demonstrate respect for the clinic, its policies and procedures when dealing with the public. Ability to recognize individuals and team accomplishments; to empower individuals and teams. Skilled in computer keyboarding and use of word processing and spread sheet applications.

• READING - Advanced: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquires or complaints.
• WRITING - Advanced: Ability to write speeches and articles for publication that conform to prescribed style and format.
• SPEAKING - Advanced: Ability to effectively present information and respond to questions from groups of managers, top management, public groups, clients, customers, and the general public.
• MATHEMATICAL SKILLS - Advanced: Ability to comprehend and apply advanced mathematical concepts such as probability and statistical inference, and fundamentals of plan and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations and proportions to practical situations.
• REASONING ABILITY - Advanced Skills: Ability to define and solve problems, collect data, establish facts, draw valid conclusions and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

Ability to write legibly, see, hear, read, speak English, talk, bend, sit, and lift objects up to twenty-five (25) pounds in weight. Works in a normal office environment. Travel may be required.

• Stand - Occasionally Under 1/3 (1-2.5 hours)
• Walk - Occasionally Under 1/3 (1-2.5 hours)
• Sit - Continuously Over 2/3 (5.5 - 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
• Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
• Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
• Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)

LIFTING REQUIREMENTS

• Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
• Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

Aspirus St. Luke's in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke's is also known for its excellence in orthopedics, cancer care, and women's and children's health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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