Surgery Scheduler (Greater Heights/ENT)

The University of Texas Health Science Center at Houston (UTHealth Houston); Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare institution is seeking a dedicated Surgery Scheduler to coordinate and schedule surgical procedures and patient visits. This role is vital in ensuring smooth operations and effective communication among patients, physicians, and staff. The ideal candidate will possess strong multitasking abilities and excellent communication skills, ensuring all patient needs are met efficiently. With a commitment to employee wellbeing, the organization offers a comprehensive benefits package, including paid medical premiums and generous time off. Join a team where your contributions truly make a difference in patient care.

Benefits

100% paid medical premiums

Generous time off

Longevity Pay

Retirement/pension plan

Free financial counseling

Free mental health counseling

Gym membership discounts

Employee discounts

Qualifications

• 2 years of experience in a hospital or medical business office required.
• Strong communication and multitasking skills needed.

Responsibilities

• Coordinates and schedules patients for surgical procedures and office visits.
• Works with insurance carriers for authorizations and referrals.
• Maintains accurate documentation and ensures compliance with guidelines.

Skills

Effective communication skills

Multitasking skills

Proficient typing/keyboarding skills

Understanding of medical terminology

Education

High School Diploma or equivalent

Job description

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Join to apply for the Surgery Scheduler (Greater Heights/ENT) role at The University of Texas Health Science Center at Houston (UTHealth Houston)

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What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!
  
  

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!
  
  

Position Summary:

Coordinates, schedules and registers patients for both inpatient and outpatient surgical procedures, diagnostic testing/labs, and general office visits. Interacts with all levels of staff, management, physicians, patients and families, multidisciplinary teams, insurance carriers, and outside agencies. Adjusts schedules and accommodates special requests from internal and external customers, while providing complete coordination prior to surgery.

Position Key Accountabilities:

• Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, office personnel and various hospital personnel while maintaining patient confidentiality.
• Works directly with the insurance carriers to obtain authorizations and referrals as needed per insurance guidelines to ensure financial coverage for prospective procedures.
• Completes a detailed estimate for physician services. Explains patient financial responsibilities to the patient, collects deductible/co-insurance amount, and posts payments to the surgical invoice prior to the procedure.
• Verifies patient demographics, eligibility and diagnostics as guided by scheduling protocol for each physician and involves physician as needed to coordinate care.
• Responsible for requesting and obtaining pre-surgical clearance from patient’s PCP and/or Specialty provider as needed.
• Reconciles surgical responsibilities by preparing preliminary and final schedules for each physician as assigned. Closely coordinates physician office and OR schedules to maximize physician efficiency. Confirms completion of all surgical cases in the EMR.
• Coordinates with external vendors to ensure all needed surgical equipment is available.
• Communicates in an effective and professional manner with physicians, care management team, ancillary departments, nursing units, physician’s office staff, insurance companies, as well as patients and their families. Maintains complete, thorough and accurate documentation.
• Ensures compliance with budgetary guidelines, time management, supply management, productivity and accuracy of practice. Adheres to all policies, procedures, and standards of the University.
• Other duties as assigned.
  
  

Certification/Skills:

Effective and professional written and verbal communication skills, strong multitasking skills and proficient typing/keyboarding skills. Understanding of medical terminology and/or clinical licensure is preferred.

Minimum Education:

High School Diploma or equivalent

Minimum Experience:

Two (2) years of experience in a hospital or medical business office.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code

• 51.215
  
  

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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