Surgery Scheduler/Coordinator

Ophthalmology Associates; Des Peres (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits package

401k match

PTO & holidays

Competitive base pay

Maternity leave

Employee discounts

Job summary

Ophthalmology Associates is seeking a Surgical Coordinator in Des Peres, MO. The role schedules clinic and hospital procedures, handles financial counseling, and ensures clear communication of care and costs for patients undergoing surgery.

The coordinator will coordinate with providers, hospitals, and anesthesia groups, manage EMR notes, and confirm clearances. This full-time position includes benefits and mileage reimbursement for travel to nearby offices.

Qualifications

• This position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider's orders.
• Experience in financial counseling is highly preferred.
• Excellent customer service skills with patients, employees, and the public is required.
• Must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
• Individual must be organized, and be able to manage demanding workload with accuracy.

Responsibilities

• Schedules office- and hospital-based medical procedures for patients with provider and time slots.
• Check patient charts for insurance benefits, prepare cost summaries, and counsel patients regarding finances.
• Counsel patients for Physician Fee and Eye Surgery Center.
• Follow up/collect for surgery payments.
• Interfaces with hospital staff to ensure a cohesive working relationship in providing patient care.
• Enters notes/special instructions needed for scheduling in the EMR.
• Completes pre-procedure phone calls and confirms appointment times.
• Ensures completion of assessment for advance directive, including DNR when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces errors.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High School Diploma or GED

Surgery scheduling experience preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Title: Surgical Coordinator

Company: Ophthalmology Associates

Location: Des Peres, MO

Travel: Travel to our other offices in the area is required as needed. We do pay mileage reimbursement!

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay
• Paid Maternity Leave
• Employee Discounts

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-5pm.
  • You may need to work a little earlier/later as needed.

SUMMARY

The Surgical Coordinator schedules office-based and hospital procedures consistent with the patient's diagnosis and procedure request. They also deliver excellent patient-centered care by ensuring the financial and surgical communication process is complete for patients having surgical procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules office- and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Check every patient chart for insurance benefits, prepare a cost summary and counsel patients regarding finances.
• Counsel patients for Physician Fee and Eye Surgery Center.
• Follow up/collect for surgery payments.
• Schedules diagnostic and imaging tests to be completed at PMG.
• Schedules office- and hospital-based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office- and hospital-based procedures, including scheduling with contracted anesthesia groups.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.
• Enters notes/special instructions needed for scheduling in the Electronic Medical Record (EMR).
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patients' insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Ensures completion of assessment for advance directive, including DNR when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.
• Other duties as assigned.

QUALIFICATIONS

• This position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider's orders.
• Experience in financial counseling is highly preferred.
• Excellent customer service skills with patients, employees, and the public is required.
• Must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
• Individual must be organized, and be able to manage demanding workload with accuracy.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED equivalent required
• Experience in surgery scheduling is preferred

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Ophthalmology Associates's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.