Surgery Scheduler 2 (H)

University of Miami; United States; Hybrid; USD 52,000 - 68,000; Full time

Job summary

The University of Miami/UHealth Department of Neurological Surgery invites applications for a full-time, hybrid Surgery Scheduler 2 in Miami. This role coordinates all surgical and diagnostic scheduling, acting as a key liaison among patients, staff, and physicians to ensure smooth, timely care.

Responsibilities include obtaining pre-authorizations, updating schedules, and ensuring documentation supports billing. A minimum 3 years of scheduling experience and a high school diploma are required.

Qualifications

• High School Diploma or equivalent; minimum 3 years of relevant scheduling experience.
• Experience with hospital/clinic scheduling processes and systems preferred.
• Ability to obtain pre-authorizations and coordinate with insurers for procedures.

Responsibilities

• Schedule surgical and diagnostic procedures and coordinate related activities.
• Post procedures and ensure documentation supports accurate billing.
• Liaise with patients, families, staff, and physicians to streamline scheduling workflows.

Skills

Scheduling

Patient coordination

Liaison & communication

Education

High School Diploma or equivalent

Job description

The University of Miami/UHealth Department of Neurological Surgery has an exciting opportunity for a full-time, hybrid Surgery Scheduler 2 to work in Miami. The Surgery Scheduler 2 acts as liaison between patients, professional staff, and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further, the Surgery Scheduler 2 acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.

CORE JOB FUNCTIONS

• Obtains pre-authorizations for procedures as required by insurance companies.
• Oversees, produces, and distributes all surgical and procedural schedules to physicians and departments.
• Collaborates with patients, families, staff, and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.
• Coordinates with hospitals and vendors for special cases or circumstances.
• Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
• Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.
• Ensures documentation is complete to support accurate billing of surgical procedures.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license Minimum 3 years of relevant experience required

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Post Procedure into JMH Miracle System and/or UMH system.
• All consents with date of surgery should be posted in corresponding hospital in a timely manner.
• Schedule PAT appointment 3 to 4 days prior to surgery if pre-testing at JMH/UPAC.
• Give surgical package to Authorization Coordinator to obtain necessary authorizations.
• Check request list daily to ensure that all cases are cleared and dropped into the corresponding OR.
• Ensure signed consent and all necessary documentation if faxed to MMF/UPAC and sent to OR front desk.
• Confirm with Faculty surgical case order prior surgery date.
• Ensures that essential medical records for surgery are scanned into UChart (EPIC) prior to surgical date or shortly thereafter.
• Follow-up with patient and/or PCP for medical clearance.
• Help coordinate and facilitate pre-op clearance for patient with their PCP.
• Fax pre-op orders to PCP and follow-up with PCP office for results.
• Compile all required documentation to confirm medical clearance and have package signed off by RN/ARNP.
• Attend clinic with physician to facility scheduling patient for surgeries, if applicable.
• Coordinates direct admission with JMH/UMH.
• Leaves a detailed pending list for scheduled time off.
• Update surgeon’s outlook and paper surgical calendar.
• Coordinates outpatient appointment visits, which include but are not limited to: Scheduling post-op clinic visits and scheduling diagnostic testing accordingly.
• Maintain physician’s clinical daily schedule.
• Complete mini registrations in UChart as needed, transfer patients to central registration office.
• Maintain constant communication with patient throughout the process of upcoming surgery and document in UCHART.
• Confirm with patient insurance status with the University.
• Advise patient if their insurance requires authorization.
• Single case negotiation on all non-contracted insurance, if applicable.
• Confirmed that all insurance is verified and require authorization is on file.
• Call and confirm appointments the business day prior to clinic.
• Verify all insurance and obtain authorization when require for all appointments schedule within 72hours prior appointment date.
• Ensure all documentation pertaining to surgery (i.e. Clearances, labs, EKGs, etc.) are scanned into UChart prior to the patient’s first post‑op visit.
• Provide coverage for absent co‑workers as assigned by administration

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

#ED-LI1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university‑based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.