Surgery Coordinator (Full-Time, Days)

Rochester Regional Health; Medina Township (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

Rochester Regional Health is seeking a Surgery Coordinator to manage scheduling and coordination across the Podiatry department. You will liaise with patients, physicians, facilities and billing to ensure pre-certifications, accurate codes, and timely procedure readiness.

Responsibilities include coordinating surgeries, obtaining diagnosis codes, communicating pre-op instructions, entering data in the EMR, and supporting team members to maintain efficient daily operations in a full-time daytime

Qualifications

• Bachelor’s degree preferred in business, health sciences or related field.
• 3+ years healthcare experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Communicate with patients in person or by phone with a cheerful and helpful attitude.
• Coordinate surgery with physician, patient, facility and vendors as needed.
• Obtain surgical procedure and diagnosis codes to authorize/pre-certify surgery.
• Contact billing to obtain pricing for out-of-network and self-pay patients.
• Support physicians, clinical and clerical teams with scheduling questions and challenges.
• Complete pre-certification/authorization with payer and schedule peer-to-peer if needed.
• Document authorization/pre-certification and save contact details.
• Coordinate surgical clearance appointments between patient and departments/providers.
• Notify patient of scheduled procedures and send pre-op instructions.
• Coordinate with hospital for arrival times and communicate details to patient.
• Enter each surgery in the EMR and keep OR dates/times updated.
• Review/update scheduling policies and procedures for efficiency.
• Attend meetings with physicians as needed to review procedures and caseload.
• Daily verify add-on cases and ensure surgeries proceed as scheduled for billing accuracy.
• Review OR schedule against physician schedules for accuracy in EMR.

Skills

Patient communication

Surgery coordination

Pre-certification

EMR data entry

Billing coordination

Scheduling

Education

Bachelor’s degree

Tools

IDX

CCS

EMR software

Job description

SUMMARY

As a Surgery Coordinator, your exceptional organization and management skills are key to the successful coordination of scheduling and maintenance of services throughout the system.

STATUS

Full-Time, Days

LOCATION

SCHI Brighton/Ambulatory

DEPARTMENT

Podiatry

SCHEDULE

Monday - Friday, 8am - 4pm

Key Responsibilities

1. Communicate with patients whether in person or via the telephone, with a cheerful and helpful attitude.
2. Provides coordination of surgery to be performed with physician, patient, facility and vendor (if needed).
3. Obtains surgical procedure and diagnosis codes to properly authorize/pre-certify surgery.
4. Contact the billing department to obtain pricing for out-of-network and self-pay patients.
5. Provides support to physician, clinical and clerical team members with questions and scheduling challenges
6. Completes pre-certification/authorization with the patient's insurance company providing any necessary documentation. Schedules peer to peer with provider if necessary.
7. Document authorization/pre-certification once received along with contact information of the person spoken with.
8. Coordinates surgical clearance appointments necessary between patient, departments, other providers and/or PCP.
9. Contacts the patient and notifies them of the scheduled procedure and all necessary pre-op instructions. Copy and coordinate patient instruction and any necessary documents to be mailed.
10. Coordinates with the hospital the arrival times of each scheduled patient and calls them with this information.
11. Enters each surgery in the Surgical Booking module the EMR, and keeps spreadsheets up-to-date with correct surgery dates and times for OR.
12. Assists in reviewing and revising policies and procedures pertaining to scheduling function.
13. May need to attend the weekly/quarterly meetings with physicians to review procedures and case load.
14. Daily verification of add on cases performed after hours and confirm surgeries performed as scheduled to facilitate accurate billing.
15. Review OR schedule against office physician schedule for accuracy, update EMR system as procedures are scheduled.
16. May need to facilitate with scheduling timely and efficient transportation for patients to/from procedure.
17. Communicates through EMR with providers and other departments with pertinent information related to surgical cases if needed.
18. Acts as regional liaison for RRH affiliates and regional sites that need assistance with coordinating procedures. May need to obtain records from affiliates and sites not on EMR.
19. Performs other responsibilities as necessary to ensure efficiency within the practice.
20. Maintains operational knowledge of department equipment: telephones, computers, faxes, copier, printers, etc.

Desired Attributes

Bachelors degree in business, social sciences, human resources, or equivalent preferred. An equivalent combination of education and experience will be considered.

• Three plus years of relevant healthcare experience preferred
• Strong analytical, computer, organizational, customer service and communication skills.
• For the transportation departments, knowledge of IDX and CCS is beneficial.
• Strong written and verbal communication skills

Required Licensure/Certification Skills

None

Rochester General Health System is an Equal Opportunity / Affirment Action Employer. Minority/Female/Disability/Veteran

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$18.00 - $23.00

CITY

Canandaigua

POSTAL CODE

14424

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.