Surgery Coordinator

Unity-Hospital-of-Rochester; City of Rochester (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Rochester Regional Health is seeking a Surgery Coordinator in Orthopedics Red Creek to manage surgical scheduling and pre-admission processes. The role involves coordinating OR times, pre-op testing, and hospital services for multiple physicians in a fast-paced practice.

The ideal candidate has 3+ years in healthcare scheduling, strong communication and organizational skills, and comfort with EMR systems. This on-site position in Rochester, NY offers day-time hours and collaborative team support.

Qualifications

• Three plus years of healthcare scheduling/coordination experience.
• Strong analytical, computer, organizational, customer service and communication skills.
• Experience coordinating surgical procedures and pre-certifications is desirable.
• Familiarity with EMR or hospital scheduling systems is a plus.

Responsibilities

• Coordinate surgical scheduling for multiple physicians and departments.
• Obtain and verify procedure codes, pre-certifications, and authorizations.
• Communicate pre-op instructions to patients and arrange transportation as needed.
• Coordinate with hospitals, vendors, and other providers to ensure timely case management.
• Maintain and update the surgical booking system and related spreadsheets.

Skills

Analytical skills

Communication skills

Customer service

Organizational skills

Education

Bachelor's degree in business, social sciences, human resources, or equivalent

Tools

IDX

CCS

Job description

STATUS: Full TimeJOB TITLE: Surgery CoordinatorDEPARTMENT: Orthopedics Red CreekLOCATION: Orthopedics - Red Creek - 125 Red Creek Drive Suite 205 Rochester, NY 14623SCHEDULE: Days, Mon-Fri, 8am - 430pmSUMMARYCoordinates surgical scheduling for multiple physicians in busy surgical practice. Includes but not limited to scheduling pre-admission history and physicals, OR times, Covid Testing and beds with planned requests for hospital services, diagnostic procedures and daytime add on cases or in-house procedures. Schedule and coordinate surgical cases and procedures with other physician specialty practices and departments. Reports To: Practice ManagerRESPONSIBILITIESCommunicate with patients whether in person or via the telephone, with a cheerful and helpful attitude.Provides coordination of surgery to be performed with physician, patient, facility and vendor (if needed).Obtains surgical procedure and diagnosis codes to properly authorize/pre-certify surgery.Contact the billing department to obtain pricing for out-of-network and self-pay patients.Provides support to physician, clinical and clerical team members with questions and scheduling challengesCompletes pre-certification/authorization with the patient’s insurance company providing any necessary documentation. Schedules peer to peer with provider if necessary.Document authorization/pre-certification once received along with contact information of the person spoken with.Coordinates surgical clearance appointments necessary between patient, departments, other providers and/or PCP.Contacts the patient and notifies them of the scheduled procedure and all necessary pre-op instructions. Copy and coordinate patient instruction and any necessary documents to be mailed.Coordinates with the hospital the arrival times of each scheduled patient and calls them with this information.Enters each surgery in the Surgical Booking module the EMR, and keeps spreadsheets up-to-date with correct surgery dates and times for OR.Assists in reviewing and revising policies and procedures pertaining to scheduling function.May need to attend the weekly/quarterly meetings with physicians to review procedures and case load.Daily verification of add on cases performed after hours and confirm surgeries performed as scheduled to facilitate accurate billing.Review OR schedule against office physician schedule for accuracy, update EMR system as procedures are scheduled.May need to facilitate with scheduling timely and efficient transportation for patients to/from procedure.Communicates through EMR with providers and other departments with pertinent information related to surgical cases if needed.Acts as regional liaison for RRH affiliates and regional sites that need assistance with coordinating procedures. May need to obtain records from affiliates and sites not on EMR.Performs other responsibilities as necessary to ensure efficiency within the practice.Maintains operational knowledge of department equipment: telephones, computers, faxes, copier, printers, etc.REQUIRED QUALIFICATIONSNAPREFERRED QUALIFICATIONSBachelors degree in business, social sciences, human resources, or equivalentAn equivalent combination of education and experience will be considered.Three plus years of relevant healthcare experienceStrong analytical, computer, organizational, customer service and communication skills.For the transportation departments, knowledge of IDX and CCS is beneficial.Strong written and verbal communication skillsEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$18.00 - $23.00CITY:RochesterPOSTAL CODE:14623The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.