Surety - Coordinator - Large Contract

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, OH is seeking a coordinator in the Surety department to perform data entry and customer service tasks. This role is based at our headquarters in Fairfield, Ohio.

The pay range for this position is $35,000 - $45,000, with eligibility for an annual cash bonus and stock incentives based on company and individual performance. The role emphasizes accuracy, teamwork, and proactive problem solving.

Qualifications

• Typing speed of 50 WPM or faster.
• Basic proficiency with MS Word, Excel, and Access.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Follow operations and Surety department best practices.
• Handle customer service by phone and email within authority.
• Process new business, renewals, endorsements and cancellations of policies and bonds.
• Maintain files, prepare documents, and perform mailings.
• Code and rate bonds as needed and perform data entry in department systems.
• Resolve accounting discrepancies in collaboration with accounting and agents.
• Communicate with managers, underwriters, and agents to solve issues.

Skills

Data entry

Customer service

Phone & email communication

MS Word

Excel

Access

Attention to detail

Multitasking

Time management

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Surety department is currently seeking a coordinator role to do data entry and customer service-related work. This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $35,000 - $45,000. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To

• follow operations and Surety department best practices
• handle a moderate to high level of customer service by phone and email, effectively, within authority and independently
• train with the goal of achieving improvement and independence
• process new business, renewals, endorsements and cancellations of policies and bonds within authority or as directed by underwriter
• maintain files, prepare documents, and do mailings
• code and rate bonds
• data entry in various department applications and company systems
• research and resolve accounting discrepancies
• act as direct contact with accounting and agents to solve discrepancies without having to involve underwriter
• communicate verbally and in writing with agents, managers, underwriters, Surety Field Reps and accounting
• understand and apply operations and Surety department best practices
• handle basic to moderate level of customer service by phone and email, effectively and within authority
• complete all daily activities with minimal guidance from senior coordinators, other coordinators or team manager, showing an increased level of independence and decision‑making capability, within guidelines
• process agency changes/transfers and closings on policies and bonds

Be Equipped With

• exhibit good communication and listening skills
• keyboarding skills of 50 WPM
• develop problem solving skills
• recognize when to ask questions
• possess basic skills in MS Word, Excel, and Access
• build positive relationships with agents, team members, all department associates and agency accounting
• exhibit strong, clear and concise communication skills
• employ effective problem solving skills
• maintain awareness of and help with team needs and goals; offer ideas for improvements, help plan for travel, assist with backlog
• remain calm and patient under tough or stressful circumstances
• effectively manage an increased workload, including extra assignments
• develop and actively demonstrate a positive attitude, friendly and approachable, assist others and adapt to a changing environment
• manage time effectively
• demonstrate ability to multitask

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .

Embrace a diverse team

As a relationship‑based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

US-OH-Fairfield