Supv, Transportation

PFG Customized; Kendallville (IN); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Day 1 Benefits

Stock Purchase Plan

401K Matching

Education Assistance

Paid Time Off

Career Growth

Safe Work Environment

Job summary

PFG Customized is seeking a Transportation Supervisor to lead field-based operations, partner with customers, and coach delivery drivers. You will investigate service issues, travel to client sites, and develop corrective actions to improve safety, service, and performance.

Ideal candidates have 3+ years in transportation supervision, strong problem-solving, and excellent communication skills. Travel within the region and DOT compliance knowledge are essential.

Qualifications

• High school diploma or GED; bachelor's degree preferred.
• 3+ years of transportation supervisory experience.
• Strong problem-solving and root-cause analysis skills.
• Experience resolving operational issues with customers.
• Excellent communication, coaching, and relationship-building skills.
• Knowledge of DOT, FMCSA, and transportation safety regulations.
• Willingness to travel extensively within the region.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Valid Class A CDL with an acceptable driving record.

Responsibilities

• Travel to customer locations to investigate concerns.
• Build strong customer relationships and act as a primary contact.
• Conduct root cause analyses of delivery and service issues.
• Provide coaching to delivery drivers and develop corrective actions.
• Ensure compliance with DOT regulations and safety policies.
• Analyze transportation performance data and suggest improvements.
• Collaborate with Operations, Safety, and Customer Service teams.
• Document findings and follow-up actions per company standards.
• Support continuous safety, quality, and customer-satisfaction initiatives.

Skills

Customer relations

Root cause analysis

Driver Coaching

Communication skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

The Transportation Supervisor serves as a field-based operations and safety resource, partnering with customers and transportation teams to identify, investigate, and resolve service-related issues. This role regularly travels to customer locations, conducts Behavioral Based Safety (BBS) observations, provides coaching to delivery drivers, and develops corrective actions to improve service, safety, and operational performance.

Key Responsibilities

• Travel regularly to customer locations to investigate transportation and service-related concerns.
• Build strong customer relationships and serve as a primary point of contact for transportation issue resolution.
• Conduct root cause analysis of delivery, service, and operational challenges and implement sustainable corrective actions.
• Perform Behavioral Based Safety (BBS) observations of delivery drivers and provide real-time coaching and feedback.
• Ensure compliance with DOT regulations, company safety policies, and customer requirements.
• Analyze transportation performance data, identify trends, and recommend process improvements.
• Partner with Operations, Safety, and Customer Service teams to address customer concerns and improve service performance.
• Document findings, corrective actions, and follow-up activities in accordance with company standards.
• Support continuous improvement initiatives related to safety, quality, and customer satisfaction.

Required Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3+ years of transportation supervisory experience.
• Strong problem-solving and root cause analysis skills.
• Experience working directly with customers to resolve operational issues.
• Excellent communication, coaching, and relationship-building skills.

Experience conducting driver observations, safety audits, or BBS programs.

• Knowledge of DOT, FMCSA, and transportation safety regulations.
• Experience leading corrective action and continuous improvement initiatives.
• Ability to travel extensively within the assigned region.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Valid Class A CDL driver's license with an acceptable driving record.

Experience performing BBS Observations.

Compensation

$65,000