Supv, Transportation

PFG Customized; Kendallville (IN); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

PFG Customized in Indiana is seeking a Transportation Supervisor who will act as a field-based operations and safety resource, partnering with customers and transportation teams to identify and resolve service issues. The role involves traveling to customer locations, conducting safety observations, and coaching delivery drivers.

You will analyze performance data, implement corrective actions, ensure DOT compliance, and drive continuous improvement with cross-functional teams, while documenting

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3+ years of transportation, logistics, fleet operations, safety, or related supervisory experience.
• Strong problem-solving and root cause analysis skills.
• Experience working directly with customers to resolve operational issues.
• Excellent communication, coaching, and relationship-building skills.

Responsibilities

• Travel regularly to customer locations to investigate transportation and service-related concerns.
• Build strong customer relationships and serve as a primary point of contact for transportation issue resolution.
• Conduct root cause analysis of delivery, service, and operational challenges and implement sustainable corrective actions.
• Perform Behavioral Based Safety (BBS) observations of delivery drivers and provide real-time coaching and feedback.
• Ensure compliance with DOT regulations, company safety policies, and customer requirements.
• Analyze transportation performance data, identify trends, and recommend process improvements.
• Partner with Operations, Safety, and Customer Service teams to address customer concerns and improve service performance.
• Document findings, corrective actions, and follow-up activities in accordance with company standards.
• Support continuous improvement initiatives related to safety, quality, and customer satisfaction.

Skills

Root cause analysis

Problem solving

Communication

Coaching

Relationship building

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Excel

Outlook

Microsoft Word

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

The Transportation Supervisor serves as a field-based operations and safety resource, partnering with customers and transportation teams to identify, investigate, and resolve service-related issues. This role regularly travels to customer locations, conducts Behavioral Based Safety (BBS) observations, provides coaching to delivery drivers, and develops corrective actions to improve service, safety, and operational performance.

Key Responsibilities

• Travel regularly to customer locations to investigate transportation and service-related concerns.
• Build strong customer relationships and serve as a primary point of contact for transportation issue resolution.
• Conduct root cause analysis of delivery, service, and operational challenges and implement sustainable corrective actions.
• Perform Behavioral Based Safety (BBS) observations of delivery drivers and provide real-time coaching and feedback.
• Ensure compliance with DOT regulations, company safety policies, and customer requirements.
• Analyze transportation performance data, identify trends, and recommend process improvements.
• Partner with Operations, Safety, and Customer Service teams to address customer concerns and improve service performance.
• Document findings, corrective actions, and follow-up activities in accordance with company standards.
• Support continuous improvement initiatives related to safety, quality, and customer satisfaction.

Required Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3+ years of transportation, logistics, fleet operations, safety, or related supervisory experience.
• Strong problem-solving and root cause analysis skills.
• Experience working directly with customers to resolve operational issues.
• Excellent communication, coaching, and relationship-building skills.

Experience conducting driver observations, safety audits, or BBS programs.

• Knowledge of DOT, FMCSA, and transportation safety regulations.
• Experience leading corrective action and continuous improvement initiatives.
• Ability to travel extensively within the assigned region.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Valid driver's license with an acceptable driving record.

Compensation

$65,000