Supv-Operations

FedEx Freight, Inc.; Lower Swatara Township (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Operations Leader to guide teams in ensuring on-time, damage-free shipments and exceptional customer service. You will supervise daily operations, plan manpower, and drive safety compliance across the network.

The role requires strong communication, the ability to work independently or in a team, and the capacity to manage multiple tasks with high organizational standards. Join a fast-paced environment focused on reliability and efficiency.

Qualifications

• High school diploma or equivalent required.
• Ability to travel as needed.
• Strong written, verbal and interpersonal communication.
• Knowledge of LTL industry, DOT rules, OSHA laws, hazardous materials regulations, NMFC and Tariff rules.
• Able to work independently and in a team.
• Multi-tasking and good organizational skills.
• Proficiency in Microsoft Office and Internet.

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth.
• Supervise and direct employee work with emphasis on quality, customer deliverables and safety.
• Monitor unsafe acts/conditions and correct with follow-up actions.
• Plan daily manpower needs and set schedules to ensure on-time freight delivery and pickup.
• Assign and communicate job tasks clearly to all employees.
• Monitor service freight and ensure cut time compliance.
• Identify opportunities to cut costs and improve efficiencies while maintaining safety standards.
• Assist customers with rate quotes, claim information and setting appointments.
• Collect and report performance data for management.
• Build relationships with business partners to meet service standards.
• Identify freight with incorrect weight/classification.
• Ensure OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with laws/regulations and company policies.

Skills

Communication skills

Travel flexibility

Teamwork

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

POSITION OVERVIEW

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

ESSENTIAL FUNCTIONS

• Lead, manage, educate and develop company employees focusing on retention and growth

• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement

• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.

• Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free

• Communicate job assignments coordinating with all employees ensuring direction is clear and concise

• Monitor service freight and ensure cut time compliance

• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards

• Assist customers with rate quotes, claim information and setting appointments

• Monitor actual performance data and gather information for reporting

• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met

• Identify freight moving at incorrect weight and classification

• Ensure all OS&D is identified and processed properly

• Perform administrative functions as required

• Comply with all applicable laws/regulations, as well as company policies/procedures

• Perform other duties as required

DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent

• Must be able to travel as needed

• Good written, verbal and interpersonal communication skills

• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred

• Able to work independently and as part of a team

• Multi-tasked oriented and possess good organizational skills

• Knowledge of Microsoft Office and Internet

WORKING CONDITIONS

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

• Hours may vary due to operational need

• Frequent contact with service center personnel; fast-paced, deadline oriented

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e‑mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.