Supv-Operations

FedEx Freight, Inc.; Forest Park (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

FedEx Freight, Inc. in the United States is seeking a Supervisory role to lead warehouse and service operations, ensuring on-time and damage-free shipment movements. You will coach staff, monitor safety, plan daily manpower, and communicate assignments clearly to teams.

The position emphasizes cost awareness and customer-focused service delivery. The role requires strong organization, multitasking, and proficient use of Microsoft Office and related tools, with the ability to travel as needed to

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Demonstrated interpersonal abilities and teamwork.
• Good organization and multitasking capabilities.
• Proficiency in Microsoft Office and internet tools.

Responsibilities

• Lead employees to ensure customer satisfaction by moving shipments on time and damage-free.
• Supervise and develop staff with a focus on retention and growth.
• Monitor safety and provide corrective actions as needed.
• Plan daily manpower and schedules to meet delivery and pickup deadlines.
• Coordinate job assignments and communicate clearly to teams.
• Manage costs while maintaining safety standards and service quality.
• Assist customers with rate quotes, claims, and appointment setting.
• Gather data for reporting and maintain client relationships.

Skills

Written communication

Verbal communication

Interpersonal skills

Teamwork

Organizational skills

Multitasking

Microsoft Office

Internet proficiency

Travel readiness

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

POSITION OVERVIEW

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

ESSENTIAL FUNCTIONS

• Lead, manage, educate and develop company employees focusing on retention and growth

• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement

• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.

• Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free

• Communicate job assignments coordinating with all employees ensuring direction is clear and concise

• Monitor service freight and ensure cut time compliance

• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards

• Assist customers with rate quotes, claim information and setting appointments

• Monitor actual performance data and gather information for reporting

• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met

• Identify freight moving at incorrect weight and classification

• Ensure all OS&D is identified and processed properly

• Perform administrative functions as required

• Comply with all applicable laws/regulations, as well as company policies/procedures

• Perform other duties as required

DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent

• Must be able to travel as needed

• Good written, verbal and interpersonal communication skills

• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred

• Able to work independently and as part of a team

• Multi-tasked oriented and possess good organizational skills

• Knowledge of Microsoft Office and Internet

WORKING CONDITIONS

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

• Hours may vary due to operational need

• Frequent contact with service center personnel; fast-paced, deadline oriented

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e‑mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.