Supv, Medical Staff Services

Orlando Health; Orlando (FL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Orlando Health is seeking a Medical Staff Services Supervisor to lead the day-to-day operations of the Medical Staff Services department, ensuring credentialing and reappointment activities meet regulatory standards and Orlando Health bylaws.

You will mentor staff, coordinate committee preparations, and drive process improvements while maintaining excellent customer service and adherence to policies and procedures across the system.

Qualifications

• Associate’s degree or equivalent with related experience.
• Two years’ medical staff services experience preferred.
• Proficiency in credentialing workflows and data systems.

Responsibilities

• Lead daily operations of the Medical Staff Services department.
• Coordinate credentialing and privileging processes for medical staff.
• Prepare committee meetings and provide staff recommendations.
• Mentor team members and supervise daily activities.
• Ensure compliance with policies, bylaws, and regulations.

Skills

Microsoft Word

Microsoft Excel

Internet

Credentialing data systems

Education

Associate’s degree

Job description

Position Summary

Status: Full-Time, Hyrbid, Role will start fully on site

Location: Downtown Orlando

Shift: Monday-Friday, working hours between 8am-5pm

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Orlando Health - Benefits & Perks

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Position Summary

The Medical Staff Services Supervisor is responsible for leading the day to day operations of the Medical Staff Services department, to include ensuring that initial credentialing and reappointment activities are completed by team members in accordance with regulatory and accreditation standards, as well as the Orlando Health Bylaws, Policies and Procedures, Rules & Regulations.

Responsibilities

Essential Functions

• Interacts on a daily basis with medical staff leadership, department chairs, medical staff members, administration, and executive staff. Assists with development and implementation of credentialing/privileging processes.
• Coordinates completion of preparation for Credentials Committee, Medical Executive Committee, and Quality Leadership Committee meetings, and prepares medical staff recommendations for presentation to the Board of Directors. Identifies trends in the Medical Staff Office and assists the Operations Manager in the development of performance improvement action plans.
• Is responsible for mentoring new team members and supervision of their daily activities, including completion of coaching plans. Assigns tasks and projects to all team members and directs daily activities. Acts as troubleshooter in resolving departmental issues.
• Interacts daily with the Credentialing Manager. Develops and implements processes and special projects assigned by Credentialing Manager in the department.
• Develops, implements, and monitors quality assurance measures for team members to ensure complete and accurate processing of initial and reappointment application.
• Assists Credentialing Manager in promoting the use of technological resources to automate credentialing processes and coaches team members to ensure that they are maximizing use of technological tools in all processes.
• Evaluates processes in departmental Policies & Procedures and makes recommendations for changes. Serves as liaison and representative on hospital committees and task forces, as assigned.
• Exhibits extensive attention to detail and requires attention to detail from all team members.
• Exhibits and promotes within the Medical Staff Services team excellent customer service to Medical Staff leaders, medical staff members, medical staff applicants, hospital administration, and internal and external customers.
• Exhibits understanding of logistics required to support strategic changes with Operations Manager.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Assists physicians and others with all matters relative to Medical Staff membership and clinical privileges.
• Develops and maintains a working knowledge of statutes and laws as relates to credentialing/privileging.
• Maintains confidentiality.
• Assumes responsibility for professional growth and development.

Qualifications

Education/ Training

• Associate’s degree. A high school graduate or equivalent and two (2) years of directly related experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section).

Experience

• Two (2) years’ medical staff services experience, working with physicians, and/or coordination of high level committee meetings.
• Proficiency in Microsoft Word, Excel, Internet and significant proficiency in credentialing data system skills necessary to maintain credentialing, meeting support activities, and reporting abilities relative to physician activity and statistics.