Supv - Manufacturing

RR Donnelley; Saint Charles (MO); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

medical

dental

vision coverage

paid time off

disability insurance

401(k) with company match

life insurance

other voluntary supplemental insurance

parental leave

adoption assistance

tuition assistance

employer/partner discounts

Job summary

RRD in Missouri seeks a Senior Fulfillment Supervisor to oversee the kitting/fulfillment and pick-pack operations across shifts, ensuring accurate communication and timely delivery.

You will lead teams, maintain ISO and SOP adherence, partner with service and manufacturing functions, and drive efficiency, safety, and quality metrics within a dynamic, multi-site environment.

Qualifications

• Broad technical knowledge in commercial print and fulfillment environments.
• Proven ability to manage people and direct work activities across shifts.
• Strong written and verbal communication at all levels.
• Experience with Windows/MS Office and related databases.
• Ability to learn new systems and drive process improvements.
• Flexibility to multi-task and re-prioritize as needed.
• Bachelor's degree and multi-shift management experience preferred.
• 3+ years in a manufacturing leadership role; printing/fulfillment preferred.

Responsibilities

• Directs kitting/fulfillment and pick-pack teams to ensure accurate operations.
• Leads across shifts and departments and collaborates with vendors.
• Drives employee efficiency, morale, and leadership development.
• Maintains knowledge of manufacturing processes, ISO/SOPs, safety, and regs.
• Partners with customer service, scheduling, manufacturing, and other sites to ensure timely production and delivery.
• Plans and schedules workflow; adjusts schedules based on business needs.
• Sets departmental goals for safety, quality, and KPIs and tracks results.
• Administers policies, hires/promotes/recognizes staff with documentation.
• Monitors expenditures and labor costs; provides management reports.
• Troubleshoots processes and coordinates resources to resolve issues.
• Promotes training programs and ISO-compliant work instructions.
• Ensures accurate work across departments for timely shipment to customers.

Skills

People management

Operations leadership

Communication skills

ISO/SOP knowledge

Problem solving

Multi-shift supervision

Education

Bachelor's degree in Business/Manufacturing or related field

3+ years multi-shift manufacturing management experience

Tools

WCSS

WBS

Monarch Foundation

DPrint

FM Pro ship schedules

Job description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Supervises and directs the activities of employees in the fulfillment department to ensure accurate and seamless operations within the organization and across shifts, departments, and vendors. Uses sound management principles and techniques to manage and develop talent, skills, and processes.

Responsibilities

• Supervises employees in the kitting/fulfillment and pick-pack departments.
• Directs the activities of employees to ensure accurate communications and seamless operations within the company across shifts and departments and with vendors.
• Achieves a high level of employee efficiency and morale through leadership and the use of sound management and human relations principles.
• Maintains thorough knowledge of all manufacturing processes, ISO and SOPs, continuous improvement, equipment, safety, and other regulatory requirements.
• Works closely with customer service, scheduling, manufacturing departments, and other locations and vendors to ensure timely production and delivery of customer products.
• Effectively plans and schedules workflow through the department and modifies schedules as needed in accordance with business needs.
• Organizes work for efficient operations. Ensures that departmental goals, including safety, quality, continuous improvement, and KPIs are established and met.
• Administers policies and procedures and recommends changes as necessary. Follows positive employee relations practices. Selects and recommends candidates for hire, promotion, recognition, disciplinary action, and/or termination keeping appropriate documentation.
• Tracks and controls department expenditures and labor costs to ensure compliance with plant and department budgets. Provides reporting and analysis to management.
• Troubleshoots processes when necessary. Works with team members to resolve, and request other resources as necessary.
• Promotes a positive work environment, sound training programs, and adherence to ISO work instructions and procedures.
• Works closely with other departments to ensure the accuracy of work performed and the timely shipment of products to customers.

Qualifications

• Broad technical knowledge in the commercial print and/or fulfillment field.
• Demonstrated ability to successfully manage people and direct work activities.
• Strong written and verbal communication skills and the ability to communicate effectively at all levels within the organization.
• Knowledge of Windows applications; Microsoft Office products; and database systems. Experience with WCSS, WBS, Monarch Foundation, DPrint, and FM Pro ship schedules is a plus.
• Demonstrated comfort and ability to learn and leverage new systems.
• Bias for process focus and the demonstrated ability to drive process improvement. Must have demonstrated flexibility to multi-task and shift focus and re-prioritize as the situation dictates.
• Demonstrated ability to proactively approach problems and drive for results.
• Bachelor's degree in Business, Manufacturing or related field preferred.
• 3 or more years experience in comprehensive multi-shift department management in a manufacturing environment. Printing or fulfillment environment preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary and Benefits

RRD's current salary range for this role is $68,500 to $106,900/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location.

Benefits

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

Equal Opportunity

RRD is an EEO/AA including Vets and Disabled Employer

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.