SUPV IT SPECIALIST (CUSTSPT/PROJMGT)

Defense Information Systems Agency; Fort Meade (MD); On-site; USD 110,000 - 140,000; Full time

Job summary

Defense Information Systems Agency seeks a Branch Chief level leader located at Fort Meade to direct and supervise a team delivering high-level customer support in support of US Cyber Command missions.

The role requires supervising staff, coordinating work operations, and maintaining state-of-the-art IT knowledge while ensuring security and compliance across mission-critical services.

Qualifications

• Attention to detail in reviewing IT-related work and ensuring accuracy and consistency with standards.
• Experience in developing and maintaining relationships with customers and understanding IT needs.
• Ability to briefing senior-level management and IT staff on status of systems and projects.
• Experience identifying alternatives to address complex IT issues and proposing solutions.

Responsibilities

• Serves as a Branch Chief, directing and supervising employees skilled in customer support and planning.
• Directs, reviews, and coordinates work operations and staff to support mission needs.
• Manages and directs accomplishment of critical missions and stays current with technology developments.
• Maintains professional contacts and educational engagement to ensure up-to-date knowledge.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/ Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA J6/C4 ENTERPRISE DIRECTORATE.

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/ Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA J6/C4 ENTERPRISE DIRECTORATE.

Duties

• Serves as a Branch Chief, responsible for directing and supervising employees highly skilled in customer support. As a Branch Chief, the incumbent is responsible for the overall management of functions and staff required to support the planning.
• These duties include planning, directing, reviewing, and coordinating the efforts of work operations.
• Manages and directs accomplishment of highly critical missions and functions of the organization supported. Continually keeps abreast of "state-of-the-art" advanced technology and new developments in the field.
• Studies appropriate journals, participates in computer user technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field.
• Serves as a technical information source both within and outside the command.

Requirements

Conditions of employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• This position requires the incumbent to work an alternative or shift work schedule.
• This is a Mission Essential position.
• This is a designated drug tested position.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements

Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards

Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs

Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience

Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions

Qualifying Experience

To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Leading and managing customer support operations, including planning, coordinating, and delivering technical support services; resolving complex IT issues; and supervising personnel supporting mission-critical IT services.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

• Combination of education and experience is not applicable for this position.**

Education

There is no substitution of education for the qualifying experience at the GG-14 grade level.

Additional information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
• A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
• This position is subject to completion of 1 year probationary period for assignment to a supervisory position.
• Telework availability will be based upon the mission requirements and supervisory determination
• Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs MAY be paid.
• The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
• Salary plus Cost of Living Allowance (COLA) May be authorized. This rate is subject to change without notice.
• Recruitment, relocation, or retention incentives MAY be authorized.
• This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.
• This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• Shift work required.