Supv, Inside Sales

Core & Main; Fargo (ND); On-site; USD 60,000 - 95,000; Full time

Job summary

Core & Main seeks a supervisor for the inside sales function to oversee day-to-day operations, ensuring prompt service to customers and outside staff. The role focuses on processing orders, quotes, availability inquiries and related sales activities to maximize sales and gross profit.

The position emphasizes training for the inside sales team in systems, procedures, product knowledge and sales techniques, with responsibility to resolve customer service issues and manage order fulfillment.

Qualifications

• Customer service excellence and sales support experience.
• Ability to quote, price and process orders accurately.
• Strong product knowledge and willingness to train others.

Responsibilities

• Review estimates, quotes and orders written by inside staff and provide guidance.
• Ensure training in systems, SOPs, product knowledge and sales techniques.
• Resolve issues on service, availability, price, warranty and delivery.
• Create POs, follow up on orders and back orders to ensure full shipment.
• Prepare orders and quotes for customers and outside staff with accurate information.
• Keep outside staff informed about account activity.
• Assist at the sales counter and support add-on sales through product knowledge.

Skills

Customer service

Sales orders

Product knowledge

Team training

Education

BS/BA in related discipline

Job description

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Supervise the day-to-day operations of the inside sales function. Ensure that customers and outside sales staff receive prompt and efficient service. Primarily by phone, place sales orders, request sales quotes, inquire about product availability, and ask other sales and service related questions. Provide the highest level of customer service possible while maximizing sales and gross profit.

Major Tasks, Responsibilities And Key Accountabilities

• Reviews estimates, quotes and sales orders written by the inside sales staff. Provides input to performance of inside sales staff. Provides instruction and assigns duties to associates. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction.
• Ensures that the inside sales staff receives adequate training in the following areas: computer systems, sales SOPs, product knowledge, sales techniques and relevant operations SOPs.
• Assist inside sales staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
• Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment.
• Researches and prepares sales orders and quotes for customers and outside sales staff according to the specifications and information provided. Provides customers and outside sales staff with reliable information regarding product specifications, product suitability, pricing and availability.
• Keep outside sales staff informed about all business activity that has transpired with account base.
• Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Maintains product knowledge through independent study and by attending all assigned product knowledge meetings and workshops. Handles customer inquiries and problem resolution when an outside salesperson is not available.

Nature and Scope

• Experience provides solutions.
• Ensure that work is performed consistently with Core & Main policies and procedures.
• Leads a group or team of support, craft, or lower level professional associates.

Work Environment

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

• Must be a minimum of 18 years of age or older
• Must pass pre-employment assessment(s) if applicable

Education And Experience

• Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Basic knowledge of terminology used in the construction industry.

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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