Supv Front Office

South Texas Radiology Imaging Centers; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Education support

Paid time off

Job summary

South Texas Radiology Imaging Centers (STRIC) is seeking a Supervising Front Office to ensure efficient patient registration and smooth operation at the facility level.

The role includes supervising front desk staff, coordinating coverage, ensuring compliance with procedures, and maintaining cash handling and deposits in a fast-paced imaging center environment in San Antonio, Texas.

Qualifications

• Supervise front office staff, allocate work, train and resolve issues.
• Maintain high level of customer service and professional interactions.
• Oversee cash handling, deposits and compliance with financial procedures.

Responsibilities

• Supervises front office personnel and assigns work; evaluates performance.
• Coordinates staffing coverage and back-up for front desk.
• Reviews daily productivity and coaches or disciplines as needed.
• Rotates and schedules staff; ensures procedures are followed.
• Acts as floater for front desk and supports development of procedures.
• Maintains cash/change fund and ensures proper handling of non-insurance payments.

Skills

Supervisory experience

Customer service

Cash handling

Policy compliance

Education

High School diploma or GED

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Supv Front Office today with South Texas Radiology Imaging Centers.

Job Summary and Qualifications

General Statement of Duties:

This position is responsible for ensuring both patients and physicians of an effective and professional

means of registering for procedures at the facility level.

Essential Job Functions:

1. Supervises assigned personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Is responsible for the employee’s output and conduct.
2. Recommends and obtains additional temporary coverage as necessary.
3. Reviews daily productivity reports and takes appropriate action when necessary – i.e. coaching or disciplinary action as needed.
4. Rotates and schedules staff when necessary.
5. Functions as a floater/back up for the front desk staff as necessary.
6. Assists in development of front office procedures.
7. Assists and ensures compliance with front office procedures.
8. Performs audits as needed on daily deposits to ensure that the the STRIC Facility Deposit/Cash Collections Procedures are being followed.
9. Maintains daily cash/change fund to include gift cards for patients per The Accounting of Money Policy.
10. Ensures that the staff follows Policy and Procedures for all Non-Insurance (Cash) Patients for the proper handling of financial arrangements prior to exam being performed and makes sure the staff is in compliance.

Additional Job Functions:

1. Responsible for maintaining a high level of customer service.
2. Supports the mission and vision of South Texas Radiology Imaging Centers and demonstrates excellent customer service at all times.
3. Understands and is committed to helping South Texas Radiology Imaging Centers and its associated facilities achieve its goals.
4. Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function.
5. Adheres to the STRIC Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules and regulations or the Code of Conduct itself.
6. Completes other duties as assigned.

Minimum Education and Experience:

High School graduate (or GED) required. Prefer 2 years Radiology or Medical experience.

Minimum License and Certificates Required:

N/A

Benefits

South Texas Radiology Imaging Centers, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

South Texas Radiology Imaging Centers (STRIC) offers full-service, outpatient diagnostic imaging and interventional radiology in San Antonio, Texas. Professional interpretation and interventional procedures are provided by South Texas Radiology Group, P.A. (STRG). STRG has more than 70 Board-Certified Radiologists, many with sub‑specialties such as neuroradiology, musculoskeletal, body, cardiac, breast, and interventional radiology. They have built strong experience and a trusted reputation over more than fifty years.

Registered technologists who are highly trained and experienced perform safe and accurate imaging exams using advanced imaging technology. South Texas Radiology Imaging Centers (STRIC) is one of the largest outpatient diagnostic imaging providers in San Antonio, with twenty‑two locations across San Antonio, Boerne, and Schertz, Texas.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.