Supv Clinical Services

Baylor Scott & White Health; Dallas (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) with dollar-for-dollar match up

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Dallas, TX is seeking a Supervisor of Clinical Services to lead clinical staff and coordinate daily operations. You will partner with leadership to ensure standards, patient safety, and service quality.

Responsibilities include supervising staff, managing workflow, ensuring compliance, and acting as the onsite clinical liaison for physicians and administration. A strong collaborative approach and 2+ years of supervisory experience are valued.

Qualifications

• Associate's degree or 2 years of work experience above the minimum qualification.
• 2 years of experience in a supervisory/clinical support role.

Responsibilities

• Supervises daily activities of clinical staff to ensure efficient operations and workflow.
• Organizes work to ensure continuity of service and patient safety.
• Ensures compliance with policies, licenses, and certifications.
• Serves as onsite clinical contact for physicians, admin, and staff.
• Builds teamwork and communicates across departments and leadership.
• Participates in interviewing, hiring, onboarding, and coaching.

Skills

Healthcare leadership

Staff supervision

Communication

Problem solving

Microsoft Office

EMR systems

Education

Associate's degree or equivalent in work experience

Tools

EMR systems

Payroll systems

Scheduling systems

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Supervisor of Clinical Services coordinates activities of assigned clinical employees. Works with the manager to ensure the practice meets standards. Provides daily leadership and supervision of clinical employees and programs. Responsibilities include various supervisory and coordination tasks in site clinical services.

Essential Functions Of The Role

• Supervises daily activities of clinical staff to ensure efficient operations. This includes ordering supplies for the clinical area and handling duties of Medical Staff as needed.
• Organizes work in an efficient and cost-effective manner, ensuring continuity of service.
• Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.
• Oversees compliance, training and maintaining applicable license and certifications.
• Serves as clinical onsite contact for Physicians, Administration and Staff.
• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.
• Implements plans with clinic leadership as they apply to the clinic staff supervised.
• Works with next level leadership to implement changes consistent with clinic operational plans.
• Routinely provides reports on operational metrics and explains variances against plan.
• Oversees activities including interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.

Key Success Factors

• General knowledge of health care modalities, therapies, terminology and equipment.
• Basic knowledge of the revenue cycle and how the work unit fits into the overall scheme.
• Professional demeanor and appearance.
• Good problem solving skills.
• Able to relate to others including patients, employees, coworkers, senior management, vendors and general public.
• Demonstrated teaching and mentoring skills preferred.
• Able to make tactical choices about allocating and directing supervised employees' work using established guidelines, policies, and procedures.
• Able to make effective hiring and termination recommendations.
• Able to train, and evaluate performance of supervised staff.
• General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience