Supv Central Scheduling

HCA Houston Healthcare; Tomball (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work (paid time off, PA

401(k) with match

Tuition assistance

Life insurance

Disability coverage

Adoption assistance

Job summary

HCA Houston Healthcare Tomball is seeking a Supervisor Central Scheduling to oversee the daily operations of the Schedulers, Patient Access Services, and Insurance Verification teams. You will coordinate scheduling, registration and admission procedures, and ensure smooth patient flow.

The role focuses on training, performance evaluations, staff coverage, and troubleshooting workflow issues to improve patient service and reduce denials.

Qualifications

• High School Graduate / GED required.

Responsibilities

• Supervise, plan and coordinate daily operations of Schedulers, Patient Access Services and Insurance Verification.
• Train and develop new employees and conduct performance evaluations.
• Manage staff schedules and provide coverage as needed.
• Troubleshoot workflow deficiencies and inform management of status changes.
• Ensure timely insurance verifications to prevent denials and monitor department metrics.

Education

High School Graduate / GED

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Supv Central Scheduling today with HCA Houston Healthcare Tomball.

Job Summary And Qualifications

This position will supervise, plan, and coordinate the daily operations of the Schedulers, Patient Access Services, and Insurance Verification areas including working as a patient access representative that rotates the schedule in order to provide continual support in the registration and admission procedural areas. This employee will be responsible for the training and development of new employees, employee performance evaluations including disciplinary management, manage staff schedules, and provide coverage as needed. Troubleshoot and identify workflow deficiencies and inform management of departmental condition or status changes not conductive to very good patient service. QA work to identify, educate, and reduce repetitive errors. Ensure that timely insurance verification/authorizations are complete to prevent denials for all scheduled, late add-ons, and STAT orders. Monitor and manage statistics to enhance average time to answer calls in order to improve patient and physician satisfaction with the scheduling process. Help to provide assistance to the daily unbilled and hold report. Assist with the interview process of new employees. Ensure staff follows all hospital-wide and departmental policies and procedures.

Reports to: Laboratory Director/Laboratory Manager

What you will do in this role

• Demonstrates creativity, intelligence and discretion in planning, organizing and coordinating department functions.
• Assesses a situation, considers alternatives, and chooses the appropriate course of action.
• Completes employee evaluations in a timely manner and assesses staff competencies on an ongoing basis.
• Demonstrates proficiency in using hospital wide and/or department specific computer software and technology.
• Demonstrates fiscal accountability for department resources and the ability to achieve outcome with allocated resources.
• Communicates and supports the hospital’s mission, vision and values, as well as the departmental goals to all staff.
• Defines performance objectives and metrics for the department.
• Collaborates with other departments in order to problem solve ongoing issues that impact department / organizations goals and/or patient care delivery.
• Incorporates quality improvement data and/or patient satisfaction data into departmental goals.
• Ensures accurate and timely reporting of department payroll.

What qualifications you will need

• High School Graduate / GED

No Travel Required

Benefits

1 years experience Required Years of Experience

Available plans and programs include

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

About the Hospital

HCA Houston Healthcare Tomball has provided quality healthcare to Tomball, Magnolia and Northwest Houston communities since 1948. Fully accredited by The Joint Commission, our 350+ bed hospital is on a 150-acre campus that features designated specialty centers: The Orthopedic Center, The Women’s Center, the Heart and Vascular Center and the Texas Sports Medicine Center. Our services include a Level III Trauma Center, advanced robotic surgery program with 24/7 service, Joint Commission-certified Primary Stroke Center, comprehensive Women’s Services and Labor & Delivery unit with Level II Neonatal Intensive Care Unit (NICU), orthopedic care including joint replacement, and much more. We are committed to providing quality healthcare while making a difference in our patients’ lives. Through exceptional technology and specialized medical staff, area residents receive a full range of medical services, close to home. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." – Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.