Supv Bus Office and Admit

Lifespan; Providence (RI); On-site; USD 56,000 - 92,000; Full time

Job summary

Brown University Health's Providence campus is seeking a Supervisor to manage the RIH/TMH Business Office, Admitting, and Patient Financial Advocates under the Manager of Patient Access.

The role requires leadership, staffing, payroll, policy adherence, and process improvement to ensure timely, courteous service to patients and smooth information systems operations.

This position supports Medicaid, HealthSource RI, and EPIC ADT workflows, with day shifts Monday through Friday.

Qualifications

• Equivalent to a Bachelor's Degree in Business or related field.
• Knowledge of online computer systems and spreadsheet software required.
• Knowledge of third party medical coverage.
• Preferred experience: Knowledge of EPIC ADT application.

Responsibilities

• Supervise Patient Access, Admitting, and Business Office staff.
• Manage staffing plans and scheduling.
• Oversee payroll and staff training.
• Ensure compliance with policies and quality metrics.
• Monitor and improve patient access processes.

Skills

Supervisory experience

Staff scheduling

Interdepartmental coordination

Education

Bachelor's degree in Business or related field

Tools

EPIC ADT

Online systems

Spreadsheet software

Job description

SUMMARY

Under general supervision of the Manager of Patient Access, the Supervisor is responsible for RIH/TMH Business Office, Admitting, and Patient Financial Advocates.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate
• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

• Knowledge of Brown University Health Charity Guidelines/Policy, State Medicaid, Emergency Medicaid. Disability Medicaid and HealthSource RI.
• Reviews Patient Access Metrics for opportunity improvements and implements changes based on the metrics.
• Participates in Enterprise meetings for Patient Access both Operations and Information Services.
• Interviews, hires, and assigns subordinate staff.
• Provides guidance and counsel to subordinate staff.
• Conducts periodic individual and/or group staff meetings; maintains minutes.
• Development plans, develops standards for subordinate staff performance.
• Assures employees complete required safety-related training; maintains safety manual.
• Maintains a safe working environment and takes corrective action when necessary.
• Provides training to new employees and on-going instructions to all staff regarding new procedures and upgrade of system.
• Maintains policies and procedure manuals for the registration and Insurance Verification system.
• Monitors quality of work performed to assure procedures are followed.
• Collects and collates information for all customer departments, Quality and Productivity Reports, and other statistical needs.
• Monitor System reports that identify account bill holds.
• Complete status transfer for all applicable accounts.
• Maintains adequate staffing; prepares staffing schedules, reschedules personnel in short staffed situations in the scheduling and Bed Control Dept.
• Ensures collections of co-pays from patient in the Admitting, Pre-admission and the Business Office Department.
• Prepares and maintains department statistics; assists Manager with statistical reports as needed
• Monitors Services provided to ensure prompt and courteous service is provided to all customers, and work is completed in a timely basis.
• Prepares and submits payroll for staff employees and follows up on any problems to assure accuracy and timeliness.
• Monitor Services provided to ensure prompt and courteous service is provided to all customers, and work is completed on a timely basis.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies procedures, and objectives.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

• Equivalent to a Bachelor's Degree in Business or related field.
• Knowledge of on-line computer system and spreadsheet software required.
• Knowledge of third party medical coverage.
• Preferred experience: Knowledge of EPIC ADT application

EXPERIENCE

• Three years of progressively responsible experience, with emphasis on computer skills, in a health care setting. Previous with Information Systems and patient registration in acute health care environment required. Minimum of one to three years of supervisory experience required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Sitting for long periods of time at a workstation requiring the continuous use of a computer and telephone in an area not accessible to the public. May have to do moderate walking, depending on location of the assignment. Ability to lift up to 10 pounds.

SUPERVISORY RESPONSIBILITY

• Supervision includes interviewing, hiring, scheduling, training, conducting performance appraisals, and recommendation of personnel actions.

Pay Range

Pay Range: $55,744.00-$91,956.80

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type

Work Type: M-F 8:30am-5:00pm

Work Shift

Work Shift: Day

Daily Hours

Daily Hours: 8 hours

Driving Required

Driving Required: No