Outpatient Services Rep - Rehab 765 Allens Ave

Lifespan; Providence (RI); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employee assistance program

Job summary

Brown University Health seeks an administrative professional to streamline patient visits. You will schedule appointments, register patients, and manage billing while assisting families and coordinating with clinical staff.

The role requires accurate coding, financial counseling referrals, and preparation of records for physicians. This position emphasizes compassionate service in a hospital setting and uses Epic and Cedaron systems.

Qualifications

• High School diploma required; familiarity with medical billing and terminology is essential.
• Experience with Windows-based software and general PC skills.
• Strong customer service and courteous telephone communication are important.

Responsibilities

• Schedule patients using hospital scheduling system and set appointment type, provider, and time.
• Handle pre-registration and registration using the online billing system and verify demographics.
• Enter diagnosis and service codes accurately; collect co-pays and issue receipts; prepare registration cards.
• Coordinate referrals, pre-authorizations, and authorizations as needed; contact outside agencies for information.
• Provide patient-focused support, answer calls, confirm eligibility, and direct inquiries to appropriate staff.

Skills

PC skills

Medical billing knowledge

Medical terminology

Phone courtesy

Education

High School Diploma

Tools

Epic

Cedaron

Job description

SUMMARY

Under the general supervision of, but according to established policies and procedures, the incumbent performs various administrative duties to expedite each patient's visit for clinical care. These duties include preparation of patient records; registration and pre-registration activities; problem resolution; appointment scheduling; and, co-payment preparation and collection. In addition, ancillary duties performed provide tracking and status of follow-up care as it pertains to specific diagnostic coding, billing/payment resolution, and generation of system reports, which reflect scheduling activities.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES

Schedules patients using the hospital's scheduling system. This includes establishing the appointment type, specific provider clinic, and appointment time. Schedules follow-up appointment using the on-line scheduling system. May schedule appointments for patients who need lab work, diagnostic imaging or referral to other medical providers. Refers technical/clinical inquiries to appropriate personnel. Utilizes the on-line billing system to enter diagnosis/service codes from encounter sheets. This includes accurately entering the appropriate code in the hospital's billing system. Completes pre-registration and registration process using the on-line billing system. Verifies demographic data, insurance authorization information, co-pays and physician. Collects co-payments and provides patients with receipts. Produces registration cards using the on-line system and card embosser. Photocopies front and back of insurance card. Confirms patient eligibility with insurance carriers and obtains visit authorizations as necessary. Provides mature, quality customer service to patients, their families and/or their representatives. Mails informational material to new patients in advance of scheduled appointments. As necessary, contacts agencies outside the Hospital to obtain pertinent patient information and to coordinate clinic/treatment programs. Contacts third party payors to obtain required pre-authorizations in accordance with established policies Acts as an outpatient center receptionist. Makes telephone calls to patients as appointment reminders. Answers incoming calls. Returns phone calls to patients, physician offices and other medical providers such as laboratory and radiology facilities. Greets arriving patients and verifies pertinent information and physician using the online billing system. Orients patients to the specific outpatient center as a hospital-based service. Interacts effectively with patients and their family members. Handles coding/billing within parameters as outlined in the department guideline. Using the on-line billing system enters diagnosis codes/service codes from encounter sheets. Verifies the appropriateness of the diagnostic code prior to entering in the billing system. Interacts with patients and Patient Financial Services in order to resolve billing issues, including denials. Appropriately refers patients to patient advocate for financial counseling. Obtains and organizes medical records for use by physicians and nurses. Ensures patient's file is complete prior to treatment/clinic visit including appropriate records, lab test results and x-rays. Evaluates file prior to schedule visit and follows up with other Hospital departments to obtain missing data. Prints reports using both the online scheduling and billing systems. Performs all duties in accordance with RIH's mission, the defined role of ambulatory care, and defined administrative/clerical rules, procedures and policies. May respond to telephone calls/inquiries by rotating into a centralized setting (i.e., a call room).

ADDENDUM: Referral Management

Utilizes two systems simultaneously, Epic is used for scheduling and registration and Cedaron is used for patient documentation. Experience obtaining authorizations and ability to follow and track insurance plan frequency rules and monitor benefit limits accurately and timely. Ability to effectively multitask scheduling appointments while answering the phone and checking in and checking out patients of Rehabilitation Services. Knowledge base of patient diagnosis, to ensure that the patient is triaged and scheduled with the appropriate clinical therapist. Ability to schedule patients with multiple appointments with multiple professions, i.e., Physical Therapy, Occupational Therapy, Speech-Language Pathology and Aquatic Therapy. Scan documents into Epic. Manage work queue for registration errors.

MINIMUM QUALIFICATIONS

ASIC KNOWLEDGE: High School Diploma or equivalent. Demonstrated knowledge of PC skills using the windows operating system environment and accompanying software packages. Must have knowledge of medical billing routines for physician office practice. Must also have knowledge of medical terminology, diagnosis codes, and procedure codes. Must use and have knowledge of courteous telephone technique and good customer service skills.

EXPERIENCE: ix months experience coding and billing using online billing system.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Walking, sitting, standing throughout the day in clinic setting.

Pay Range

Pay Range:

$21.90-$22.91

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type

Work Type:

M-Th 10-6:30, F 9:30-6, Occasional Saturday rotation as needed

Work Shift

Work Shift:

Day

Driving Required

Driving Required:

No

Union

Union:

International Brotherhood Teamsters