SUPV - ADMISSIONS/PT ACCESS

Capital Medical Group; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Capital Medical Group is seeking a Patient Access Supervisor to lead the Front Desk team across our multi-specialty network in the Washington, DC area. You will ensure timely patient registrations, verify benefits, obtain authorizations, and uphold service standards and policies.

You will train and mentor staff, coordinate schedules, monitor performance metrics, and collaborate with hospital departments to improve patient flow and the overall revenue cycle.

Qualifications

• High School Diploma or equivalent required.
• Fluent with medical terminology required.
• Experience with patient check-in and check-out process.
• Minimum of 5 years’ experience in front desk operations.
• Two plus years supervisory experience.

Responsibilities

• Manage day-to-day operations of the Front Desk team.
• Ensure policy and procedure adherence and proficiency in Patient Access technologies.
• Act as liaison between patient access, hospital departments and physician offices.
• Oversee financial resource screening for Medicaid, ACA, and hospital programs.
• Train, coordinate, and supervise front desk personnel.
• Communicate work schedules and track key metrics.
• Support escalation handling of external and internal inquiries.
• Report trends in wait times, registrations, and financial clearance.

Skills

Front Desk Ops

Supervisory

Customer Service

Medical Terminology

Leadership

Training

Education

High School Diploma

Tools

MS Office

Database Applications

Job description

Responsibilities

At Capital Medical Group, our mission is simple but powerful: to provide personalized, innovative, equitable, and high-quality care that improves the lives of our patients and their families. As a large multi-specialty physician practice in the region, we support more than 50 medical and surgical specialties through a network of hospitals and care locations, including GW Hospital, Cedar Hill Regional Medical Center, GW Urgent Care, and affiliated sites throughout the DMV.

Why Join Capital Medical Group?

This is an opportunity to make a meaningful impact in a growing healthcare organization where your work directly supports the patient experience and delivery of high-quality care. You will join a collaborative team that values innovation, accountability, teamwork, and excellence.

This analysis is intended to support compliance with the Americans with Disabilities Act (ADA). It is designed to describe the general requirements of the position and may not reflect every individual role within a job classification. Job requirements may change over time to meet business or technological needs. All weights, distances, and measurements provided are estimates.

Qualifications

The Patient Access Supervisor manages the day-to-day operations of the Front Desk team to provide patients with timely & efficient services. Ensures consistent application of established policies and procedures, as well as maintain proficiency in all Patient Access technologies. This role acts as an advocate for the customer and serves as a liaison between the patient access team, hospital departments and physician offices in a collaborative effort to facilitate patient registrations and admissions, verify insurance benefits and obtain related authorizations. Additionally, the Patient Access Supervisor may be responsible for providing oversight of financial resource screening for Medicaid, Affordable Care Act, and hospital-sponsored financial programs as appropriate.

Responsible for training, coordination, and supervision of front desk personnel. Works closely with team to drive efficient workflows and business processes. The Supervisor coaches, counsels and mentors team to develop staff and improve teamwork, morale and overall performance results.

Responsible for assigning and directing work; appraising performance for direct reports as well as addressing complaints and resolving problems for colleagues within your organization. Work closely with the clinical team of the various ancillary departments.

Prepare and communicate work schedules for team.

Track and communicate key metrics including point of service cash collections, registration productivity, accurate and timely insurance verification and securing authorizations as necessary, Quality Assurance. Track productivity monitoring for staff to maximize resources and results.

Attend, prepare materials and actively participate in the facilitation of mandatory monthly staff meetings, new hire training, team building, in-services, and continuing education sessions.

Implement processes and tools to consistently achieve established key performance metrics. Identify and address team members training needs to meet performance expectations.

Provide assistance/resolution to external and internal client inquiries around patient financial service activities.

As a subject-matter expert, assist team with escalated customer and client issues, coaches and trains other team members as needed.

As a subject-matter expert, assist team with escalated customer and client issues, coaches and trains other team members as needed.

Responsible for reporting any trends in patient wait times, registrations, financial clearance, point of service cash collections, procedural issues and make recommendations to the internal leadership and/or client to maximize performance when appropriate.

Serve as point of contact for specific client(s) operational activities, including implementation updates, reporting, escalations and presenting at client meetings as needed.

Support Leadership with analyzing Patient Access performance to drive client satisfaction and related revenue cycle results.

Education

• High School Diploma or equivalent required.

Work experience

• Minimum of 5 years’ experience in front desk operations. Two plus years experience in a supervisory role.
• Fluent with medical terminology required.
• Experience with patient check-in and check-out process.

Knowledge

• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
• Proficient knowledge of commercial, government insurance plans and workers compensation, insurance verification and authorization procedures, payer networks, government resources, and medical terminology.
• Strong people leader with ability to build high performing teams, meet departmental and individual performance objectives.
• Demonstrated experience handling escalated issues, educate and mentor team members and is viewed as a subject matter expert
• Excellent written and verbal communication skills.
• Expert knowledge of patient access services and the overall effect on the revenue cycle.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
• Proficiency with MS Office Products and data base applications

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We are committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin,

Service Excellence

• Capital Medical Group committed to Service Excellence.
• Service Excellence is a part of all we do. Our standards include:
• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.
• Demonstrate professionalism and excellence by looking professional, being accountable for actions and delivering excellence in our everyday work.
• Practice teamwork by participating in decision making and process improvement, communicating effectively and focusing on the problem / issue, not the person.

Equal Employment Opportunity

We are committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin,