Suppression Technician II

Johnson Controls, Inc.; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fire protection services company is seeking a Suppression Technician II in Orlando, Florida. This role involves servicing and maintaining fire safety systems and requires strong customer service skills. Candidates must have a high school diploma, valid driver's license, and relevant experience in the fire protection industry. A competitive hourly wage ranging from $19.23 to $27.40 is offered, along with a comprehensive benefits package.

Qualifications

• 1+ years of customer service experience.
• 1+ years of experience with service in the fire protection industry.
• Available to work nights/weekends to meet customers' needs.

Responsibilities

• Maintain a route servicing existing fire extinguisher and other suppression systems.
• Inspect, service, repair, and install suppression product lines according to safety requirements.
• Make recommendations based on specifications and state/local codes.

Skills

Customer service experience

Strong communication skills

Self-motivated

Organizational skills

Education

High School diploma or equivalent

Job description

What you will do

This position is primarily a technician role with some sales responsibilities.

The Suppression Technician II (also known as a Route Service & Sales Representative) will maintain a route servicing existing fire extinguisher, kitchen hoods, e-light and pre-engineered and possibly engineered gas system customers. Inspect, service, repair and install 2 or more suppression product lines, emergency lights, fire extinguishers, pre-engineered and industrial systems according to safety requirements and manufacturer's specifications.

How you will do it

Make recommendations based on manufacturer's specifications and state/local codes. Identify deficiencies. Quote, sell, and repair on-site. Up-sell existing customers to new product offerings and services to meet compliance with current fire code regulations. Up-sell and cross-sell existing customers to new product offerings and services to meet compliance with current fire code regulations.

What we look for

Required

• High School diploma or equivalent.
• Valid driver's license and have a good driving record.
• Must have or meet the requirements for an Extinguisher and pre-engineered permit.
• Willing and able to make cold calls to potential new business, approximately 2-3 hours per week.
• 1+ years of customer service experience.
• 1+ years of experience with service in the fire protection industry.
• Must be flexible with working hours, possible nights/weekends to meet customers' needs.
• Able to pass a drug and background check.
• Able and willing to be on-call one week per month for kitchen suppression.
• Willing and able to climb and work in awkward and cramped positions, working around kitchen equipment, stairwells, fire escapes, etc.
• Must be able to lift up to 50lbs and carry for up to 50 yards.
• Positive attitude, self-motivated, strong organizational.
• Strong communication skills.
• Ability to work independently with minimal supervision.

Preferred

• 2 - 5 or more years of experience with service in the fire protection industry.
• 2 - 5 or more years of customer service experience.
• Extinguisher and pre-engineered permit (plus)
• Kitchen suppression experience (plus)

HIRING HOURLY RANGE: $19.23 - $27.40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.