Suppression Specialist – Fire Protection Service Sales

Integrate; Milton (WA); On-site; Full time

Job summary

An established industry player is seeking a Suppression Specialist to enhance customer experience in fire protection services. This role involves managing customer relationships, ensuring timely service schedules, and communicating effectively with clients. You will collaborate with operations to uphold customer satisfaction while leveraging your sales expertise in fire protection and related fields. Join this dynamic team to contribute to a company dedicated to safety and excellence, where your efforts will directly impact client satisfaction and business growth. If you thrive in a collaborative environment and have a passion for service, this opportunity is for you.

Benefits

Medical and Dental Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

11 Paid Holidays

Qualifications

• 4+ years of customer service and account management experience.
• Sales experience in Fire Protection or related fields is desirable.

Responsibilities

• Act as primary contact for existing customers and ensure satisfaction.
• Manage account retention and renewal to maintain revenue base.

Skills

Customer Service

Account Management

Sales in Fire Protection

Communication Skills

Negotiation Skills

Analytical Skills

Problem Solving

Active Listening

Tools

Microsoft Office Suite

Job description

We are looking for a Suppression Specialist – Fire Protection Service Sales to join our team!

Salary: $26-$30 per hour

On-Target Earnings with commission: $85k

As a Suppression Specialist, you will support the customer experience for specific customers and customer segments focused on portable extinguishers, kitchen hoods, and suppression systems including our subcontracting business. You will ensure that customers have annual and semi-annual services scheduled on time, communicate pricing to non-contract customers, and ensure work is completed with appropriate reports submitted to customers and AHJs where appropriate.

In this role you will:

1. Be a primary contact and advocate for existing customers within the territory. Act as the primary collaborator with Operations to ensure customer satisfaction standards are maintained.
2. Maintain territory suppression revenue base by managing account retention and renewal.
3. Be knowledgeable of scheduling & coordination needed for each appointment, making sure all necessary details are included to ensure job completion & accurate billing.
4. Work as part of the team to develop strategies for scale and growth and leverage contacts to stay informed of new company developments.
5. Build collaborative relationships and alliances.
6. Use various communication techniques to gain cooperation in a negotiation.
7. Estimate on Fire Extinguishers to be serviced to NFPA Standard.

Requirements:

1. 4 or more years of progressive, proven customer service and account management experience.
2. Sales experience in Fire Protection is highly desirable. Other related experience may include sales in HVAC, commercial property, and office equipment.
3. Proven sales success including consistent upselling/cross-selling and established track record of success developing strong customer relationships.
4. Excellent communication, critical thinking, and analytical skills with the ability to drive a phone conversation.
5. Demonstrates active listening and negotiation skills.
6. Proficiency in Microsoft Office suite and other technology required.
7. A firm grasp of how field services business works, including sales, collaborative problem solving, and issue conflict resolution skills.
8. Must be able to travel with occasional off-site meetings and events.
9. Must have a valid driver’s license with a safe driving record.

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The incumbent may be expected to perform other duties as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, Idaho, and Hawaii. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

Why join us?

1. Medical and Dental insurance
2. Life Insurance
3. 401(k) Retirement Plan
4. Paid Time Off (PTO) plan
5. 11 paid holidays per year
6. Competitive wages

Candidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.

Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements, and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact [e-mail] and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.