Supportive Services Program Manager*

City of Madison, WI; Madison (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

City of Madison, WI seeks a responsible professional to plan, coordinate, and direct the delivery of resident service programs across the CDA Housing Operations Division, including ROSS, FSS, and MFSC initiatives. The role ensures alignment with HUD rules, CDA goals, and community needs to promote stability and self-sufficiency.

The position provides leadership and supervision to supportive services staff, directs program development and performance management, and builds cross-sector

Qualifications

• Four years applying HUD regulations for ROSS, FSS, MFSC and service coordination.
• Two years in case management, trauma-informed approaches and community networks.
• Supervisory principles, labor relations, personnel management.
• Experience with budgeting, procurement, contracting.
• Data management, reporting tools, and resident engagement familiarity.

Skills

HUD regulations related to housing c

Case management principles

Trauma-informed practices

Community resource networks

Supervisory principles

Labor relations

Computer software

Public administration

Budgeting and procurement

Procurement and contracting

Social service systems familiarity

Data management and reporting tools

Resident engagement strategies

Education

Bachelor’s degree in Social Work, Counseling, Sociology, Psychology, or related field

Master’s degree substitution for one year of experience

Tools

General computer software

Job description

This is responsible professional and supervisory work in planning, coordinating and directing the delivery of resident service programs across the Community Development Authority (CDA) Housing Operations Division’s housing portfolio, including programs under the Resident Opportunities and Self‑Sufficiency (ROSS), Family Self‑Sufficiency (FSS) and Multifamily Service Coordination (MFSC) initiatives. This position ensures that service programs align with U.S. Department of Housing and Urban Development (HUD) regulations, CDA goals, and community needs to promote resident stability, self‑sufficiency, and quality of life. The position provides leadership, supervision, and strategic direction to all supportive services staff and is responsible for program development, performance management, and cross‑sector partnerships that enhance resident outcomes. The position also collaborates with property management to address barriers to successful tenancy. Work is performed with a high degree of independence and decision‑making under the general supervision of the Property Operations Manager.

IMPORTANT!

THERE ARE 2 SUPPLEMENTAL ESSAY QUESTIONS ON THE JOB POSTING.

YOU MUST ATTACH YOUR ANSWERS IN THE ATTACHMENTS SECTION OF YOUR APPLICATION.

(To view the questions, click on the supplemental question tab OR view the bottom section of the job bulletin)

**APPLICATIONS RECEIVED WITHOUT ATTACHED ESSAY RESPONSES WILL IMMEDIATELY BE ELIMINATED FROM CONSIDERATION.

Minimum Qualifications

• Four (4) years of experience applying the following:
• HUD regulations related to ROSS, FSS, MFSC, and service coordination programs.
• Two (2) years of experience applying the following:
• Case management principles, trauma-informed practices and approaches, and community resource networks.
• Full range of supervisory principles and practices, labor relations and personnel management.
• Computer software applicable to the duties of the position.
• Public administration and federal housing program principles, practices, and reporting requirements.
• Budgeting administration principles and practices, including procurement, purchasing and contract administration.
• Familiarity with the following:
• Social service systems, community resources, and resident engagement strategies.
• Social issues that impact low-income residents.
• Data management, outcome tracking, and reporting tools.

OR

• Three (3) years of social services or case management experience with low income individuals and families involving considerable emphasis on the development and provision of educational programming and other direct services related to personal and community safety, community engagement and community organization/development (e.; independent living skills, providing consultation and assistance in the resolution of interpersonal disputes, mental illness, alcoholism and substance abuse, finances, and crisis intervention).
• Bachelor’s degree in Social Work, Counseling, Sociology, Psychology, or a related field. Possession of a Master’s degree in a field such as Social Work, Sociology, or a related field may be substituted for one (1) year of the experience requirements.