Supportive Services Navigator

Elizabethtown-Community-Housing-; Elizabethtown (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Elizabethtown Community Housing is seeking a Supportive Services Navigator to provide trauma-informed case management within the Community Resource Center. You will help individuals and families access housing resources, coordinate services, and lead the Pathways program, as well as manage seasonal Emergency Shelter cases.

The role requires strong interpersonal skills, experience with homelessness or housing instability, and excellent documentation and organizational abilities.

Qualifications

• Bachelor’s degree or equivalent experience in Human Services, Social Work, Behavioral Health, or related field.
• Experience serving individuals experiencing homelessness, housing instability, trauma, or poverty preferred.
• Strong documentation, time management, and organizational skills.
• CPR and First Aid certification preferred.

Responsibilities

• Provide direct service coverage at the Community Resource Center, including intake, screenings, and referrals.
• Manage housing resources, benefits, employment, transportation, healthcare, and other supports.
• Lead Pathways program case management, eligibility, service planning, and follow-up.
• Coordinate Emergency Shelter case management during shelter season and ensure documentation meets funder requirements.
• Maintain HMIS and other databases with timely notes and progress updates.
• Collaborate with landlords and community partners, participate in team meetings and trainings.

Skills

Interpersonal skills

Crisis response

Documentation

Time management

Organization

Education

Bachelor’s degree or equivalent experience in Human Services/Social Work

Tools

HMIS

Job description

SUMMARYThe Supportive Services Navigator (SSN) provides comprehensive case management, resource navigation, and housing-focused support through ECHOS. This position serves as a primary case manager within the Community Resource Center and carries lead responsibility for the Pathways program and seasonal Emergency Shelter case management. The SSN delivers individualized, trauma-informed services that help individuals and families address immediate needs, reduce barriers, strengthen stability, and move toward safe and sustainable housing.ESSENTIAL FUNCTIONSCommunity Resource Center & Client EngagementProvide direct service coverage within the ECHOS Community Resource Center, including welcoming participants, supporting walk-in and scheduled services, and responding to immediate needs.Conduct participant intakes, screenings, needs assessments, resource navigation, and follow-up.Assist participants with housing resources, benefits, employment, transportation, healthcare, financial supports, and other community resources.Support the Community Resource Center schedule, including year-round Tuesday and Thursday service hours and seasonal Wednesday programming outside of shelter season.Participate in Wednesday workshops and educational programming by supporting participant engagement, referrals, follow-up, and facilitation as assigned.Maintain a safe, organized, trauma-informed, and participant-centered service environment.Service Navigation & Case ManagementProvide individualized, strengths-based case management based on participant needs, goals, and program requirements.Work with participants to identify barriers, establish goals, develop action plans, and monitor progress toward housing stability and self-sufficiency.Maintain consistent communication through appointments, outreach, and follow-up.Coordinate warm referrals and advocate for participants navigating complex community systems.Pathways ProgramMaintain primary case management responsibility for participants enrolled in the Pathways program.Complete eligibility, enrollment, assessments, service planning, documentation, and required program follow-up.Assist participants with housing search, landlord communication, applications, housing stabilization, and connection to supportive services.Monitor participant progress and ensure services and documentation meet program and funder requirements.Emergency Shelter Case ManagementProvide case management services to individuals and families accessing the ECHOS Emergency Shelter during shelter season.Complete assessments, individualized service plans, housing-focused goal setting, and exit planning for shelter guests.Coordinate closely with shelter staff, the Program Coordinator, and community partners to align operational and supportive-service needs.Support shelter guests in addressing barriers to stable housing and connecting to appropriate community resources.Maintain timely case notes, participant updates, and required shelter documentation.Documentation, Data & ComplianceMaintain timely and accurate documentation in HMIS and other required databases.Track service delivery, participant progress, and outcomes across assigned programs.Ensure compliance with program policies, confidentiality standards, and funder requirements.Provide program updates and data requested by the Director of Programs.Community & Team CoordinationCollaborate with landlords, housing providers, community agencies, and service partners.Participate in case conferencing, team meetings, supervision, trainings, and professional development.Work collaboratively with the Year-Long Intern and other program staff to maintain consistent Community Resource Center and shelter service delivery.Assist with crisis response, safety protocols, and emergencies as needed.QUALIFICATIONSBachelor’s degree in Human Services, Social Work, Behavioral Health, or related field OR equivalent experience.Experience serving individuals experiencing homelessness, housing instability, trauma, or poverty.Strong interpersonal skills and ability to support clients with diverse backgrounds.Ability to respond calmly and effectively in crisis situations.Strong documentation, time management, and organizational skills.Ability to succeed in a fast-paced, high-need environment.CPR and First Aid certification (preferred).