Supportive Services for Veteran Families (SSVF) Program Director

Bmacww; Walla Walla (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Vision Dental Insurance

Life Insurance

Short/Long-Term Disability

401(k) Retirement Plan

PTO and FTO

Holidays

Bereavement Leave

Jury Duty Leave

Workers Compensation

Flexible Spending Account

Life Flight Membership

Aflac Benefits

Job summary

The Director of the Supportive Services for Veteran Families (SSVF) Program at BMAC oversees the VA-funded grant that supports veterans and their households experiencing homelessness. This leadership role coordinates a Walla Walla-based team and subcontractors to ensure program effectiveness, compliance, and accountability in community outreach and system development.

They collaborate with VA and partners, manage budgets and reporting, and drive policy improvements while maintaining

Qualifications

• Bachelor’s degree in Human Services or related field; Master’s preferred.
• Five years of progressively responsible program management experience.
• Three years in supervisory or managerial role.
• Experience managing federal/state contracts, grants, and compliance.

Responsibilities

• Develop and implement client-centered program policies for case management and outreach.
• Ensure compliance with federal, state, and funder guidelines.
• Provide leadership and supervision to SSVF staff and subcontractors.
• Prepare reports to VA and oversee annual monitoring site visits.
• Manage program budgets and grant requirements, and coordinate community partnerships.
• Foster collaboration and lead organizational change within BMAC and partners.

Skills

Leadership

Program management

Grant compliance

Budget oversight

Staff supervision

Stakeholder engagement

Education

Bachelor's degree in Human Services or related field

Master’s degree preferred

Tools

CAP60 HMIS VA software

Microsoft Office (Outlook, Word, Excel, SharePoint)

Job description

REPORTS TO: Senior Director of Community Services

SUPERVISES: SSVF Program staff

POSITION TYPE: Full-time, exempt

SCHEDULE: Up to 36 hours/week, based on contract funding

We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, October 5, 2026. We will remove the position from our website once it is filled.

BENEFITS

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans: Regular, full-time employees working 30-40 hours per week receive full benefits; Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger.
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
• TextCare
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below: Employees with 0-5 Years of Service = accrue 0.0773 hours per hour worked; Employees with 5+ Years of Service = accrue 0.0899 hours per hour worked; Employees with 10+ Years of Service = accrue 0.1028 hours per hour worked.
• Flexible Time Off (FTO): Available based on regular work schedule.
• Holidays: 12 paid holidays
• Other Paid Leave: Bereavement Leave – up to 4 days to eligible employees; Jury Duty Leave – up to 4 weeks over any 1-year period.
• Workers Compensation: Comprehensive insurance provide
• Optional Flexible Spending Account
• Optional Life Flight Membership
• Optional Aflac Benefits

JOB SUMMARY

The Director of the Supportive Services for Veteran Families (SSVF) Program at BMAC oversees the implementation, operation, and evaluation of this VA-funded grant that supports veterans and their households who are experiencing homelessness. This is a $3.2 million Rapid Rehousing/Prevention program that supports approximately 250 veteran households annually in 17 counties in three states through a Walla Walla-based team and two subcontractors. The director leads a “One Team Approach” to collaborate with the VA and other veteran-serving organizations and homeless service providers committed to ending veteran homelessness. They ensure program effectiveness, compliance, and accountability and serve as an active participant and engaged partner in community organizing, public outreach, and system development to achieve program goals. Must comply with all program and BMAC policies and procedures, and confidentiality requirements.

OVERVIEW OF RESPONSIBILITIES

Operations & Leadership

• Develop and implement client-centered program policies and procedures for case management, outreach, data quality and temporary financial assistance in a manner consistent with the SSVF program mission and compliance measures.
• Ensure that the SSVF program meets all federal, state, agency and/or funder guidelines.
• Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery.
• Develop procedures and documentation for case managers.
• Ensure program submits all required reports to VA.
• Responsible for internal monitoring of case files and Homeless Management Information System service entries.
• Prepare for and complete quarterly monitoring site visits of subcontractors in Yakima, WA and Lewiston, ID to ensure grant compliance.
• Prepare for and complete annual monitoring site visits from the VA to ensure grant compliance.
• Make recommendations for policy and/or procedure changes as necessary to maintain program compliance.
• Have awareness of current VA and SSVF priorities/initiatives and integrate into the program policies and procedures.
• Manage program budgets in compliance with grant requirements and federal guidelines.
• Manage operations, room reservations, office inventory at 312 N 2nd Ave.

Supervision & Development

• Foster a strength-based, supportive, and innovative culture among staff to provide excellent client care and a responsive approach to address direct care and system level challenges.
• Identify and address staffing needs through hiring, training, and retaining team members.
• Ensure all staff meet grant and BMAC training requirements annually.
• Provide regular performance feedback, conduct performance evaluations, and support staff development through training and professional growth opportunities. Takes corrective actions in coordination with HR if needed.

Community Engagement

• Develop and maintain collaborative relationships with community partners including the Veteran's Administration, housing facilities, landlords, donors, funders, agencies, and programs to successfully deliver services to veteran households.
• Continue to acquire professional education and development in best practices relevant to veterans and the experience of homelessness, including knowledge and understanding of major systems that homeless Veterans encounter and the resources they may access.
• Attend all necessary community or regional meetings.
• Attend all scheduled staff meetings.
• Attend training sessions as required by the funding source or agency.

Leadership responsibilities

• Collaborate with Senior Director of Community Services to align program goals in support of agency mission and strategic plan.
• Serve as a member of the CEO’s Management Team providing advice and counsel to the CEO and other department directors about overall BMAC operations.
• Contribute to efforts to maintain high morale and a positive environment at BMAC.
• Provide agency-wide leadership and insights that improve connectivity between BMAC programs and BMAC partners.
• Present to the BMAC board, staff, or others when requested.

Other responsibilities

• Performs other related duties as assigned.

QUALIFICATIONS

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• Bachelor’s degree in Human Services or related field required; Master’s degree in Counseling, Social Work, Psychology or Organizational development preferred
• Five years of progressively responsible experience in program management, community health, or social services, with at least 3 years in a supervisory or managerial role.
• Experience managing federal or state contracts, including grant writing, financial oversight, and program compliance requirements.

Strongly preferred

• Experience serving veterans or providing homeless services.
• Case management experience or a working knowledge of issues and resources related to housing services for low-income families and individuals.
• Experience working with community partners to advance community-wide goals and programs.
• Knowledgeable of human service resources in our region.

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration, and community.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent coaching and programs and work effectively with diverse populations, including veterans and individuals of all ages and ability levels.
• Demonstrated understanding of issues related to rural healthcare delivery, housing instability, poverty, and health related social needs.
• Strong leadership skills with the ability to inspire and motivate a team, build partnerships, and drive collaborative efforts.
• Excellent interpersonal skills and the ability to interact positively with clients, community partners, and team members from diverse backgrounds.
• Capability for partnering exceptional judgment along with independent, creative thinking and problem solving in collaboration with others to address operational or service issues.
• Thorough knowledge of federal, state, and local policies, procedures, and regulations applicable to contracts and program areas.
• Outstanding time management and leadership skills.
• Ability to develop and implement short- and long-range plans to meet program needs within BMAC and with external partners.
• Experience in closely and effectively monitoring program budgets, goals, and outcomes.
• Strong writing, reading, listening, and speaking communications skills, including the ability to explain grant guidelines to staff and translate program requirements into day-to-day practices.
• Experience hiring, training, developing, and retaining staff.
• Ability to work with staff to set, observe, and train on appropriate workplace boundaries.
• Able to meet a flexible work schedule.
• Ability to adhere to all HIPAA rules and regulations and must be an active participant in safety measures for ensuring confidentiality of information as it relates to clients and BMAC.
• Ability to read complex financial documents and analyze financial information for compliance and program effectiveness.
• Proficient with Microsoft Office products, including Outlook, SharePoint, Word, and Excel.
• Ability to compile and to accurately input and organize data, information, and files and apply data insights to strengthen program outcomes.
• Ability to lead and implement safety and security requirements, including for the safety and well-being of staff and program participants as well as the security and confidentiality of BMAC and client information.
• Ability to learn/use CAP60 & HMIS, and VA-required software systems.
• Ability to be flexible when managing changing priorities and schedules, without compromising the quality of outcomes, ability to complete tasks, or uphold commitments.
• Ability to establish and maintain effective working relationships with supervisory subordinates, staff, grantors, outside organizations, and the community.
• Ability to maintain confidentiality, set appropriate client and employee boundaries with tact and respect.
• Ability to work in a fast-paced office environment with frequent interruptions and occasional crisis situations.

Certifications

• Valid driver’s license, satisfactory driving record
• Must provide own licensed and registered vehicle for travel and maintain current auto insurance.

WORK ENVIRONMENT

Work to take place primarily in an office setting in Walla Walla as well as in off-site SSVF offices. Requires regular local and regional travel. Some domestic travel, typically by auto or air, may be required to attend meetings, mandatory VA training events, and seminars. Scheduling flexibility is required to accommodate occasional evenings and weekends and unanticipated needs. The worker is not substantially exposed to adverse environmental conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.

Mainly sedentary work: able to remain in a stationary position, moving throughout the building, occasional moving up to 20lbs, frequent near-vision use for reading and computer tasks.

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.