Supportive Housing Program Assistant

First Step House; Salt Lake City (UT); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Salary range $50k–$55k

Paid time off

15 holidays per year

401(k) with employer match

Annual merit increases

Annual bonus opportunities

Medical, Dental, Vision & Life

Collaborative team

Job summary

First Step House in Salt Lake City is seeking a Supportive Housing Program Assistant to support two Permanent Supportive Housing programs for individuals experiencing homelessness and co-occurring conditions. You will provide administrative support, coordinate services, and help residents and staff access resources.

This 36-hour per week, full-time role offers a meaningful career with competitive pay ($50,000–$55,000 annually), generous paid time off, holidays, and benefits.

Qualifications

• Bachelor's degree in a related field is required.
• Strong organizational and communication skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, especially Word and Excel.
• Experience working with individuals facing homelessness, mental health challenges, or substance use disorders is preferred.

Responsibilities

• Partner with two Program Managers to coordinate day-to-day operations.
• Operate from two program locations in Salt Lake City.
• Conduct resident intake appointments and complete admission paperwork.
• Manage referrals, eligibility verification, and waitlists.
• Coordinate communication with community providers and partner agencies.
• Schedule appointments and meetings for clinical staff.
• Assist residents, providers, and partners by phone and email.
• Prepare reports, maintain files, update spreadsheets, and organize program documents.
• Request and track required assessments for program compliance.
• Support care coordination meetings and document meeting notes.
• Maintain HIPAA and 42 CFR confidentiality.
• Collaborate with case managers, counselors, and nursing staff.
• Model professionalism, respect, and recovery-oriented values.
• Assist with trainings and other administrative projects as needed.

Skills

Organizational skills

Communication skills

Multitasking

Microsoft Word & Excel

Experience with homelessness/mental健康?

Education

Bachelor's degree in Business, English, Social Work, or related field

Tools

Microsoft Office

Job description

426 South 500 East, Salt Lake City, UT, USA

Salt Lake City, UT | Full-Time | 36-Hour Work Week
$50,000–$55,000 annually

Make an Impact Every Day

At First Step House, we believe everyone deserves the opportunity to build a life of meaning, purpose, and recovery. As a Supportive Housing Program Assistant, you'll play a vital role in supporting two Permanent Supportive Housing programs that serve individuals who have experienced homelessness, substance use disorders, and co-occurring mental health conditions. You'll help keep both programs running smoothly by providing essential administrative support, coordinating services, and ensuring residents and staff have the resources they need to thrive. Your work will directly contribute to helping individuals find stability, independence, and long‑term success.

If you're organized, compassionate, and enjoy supporting both people and programs, this is an opportunity to make a real difference while working alongside a dedicated multidisciplinary team.

Why You'll Love Working Here

Forget the traditional 40+ hour work week! We offer a 36‑hour work week so you can enjoy more balance while building a meaningful career.

What We Offer

• Starting salary of $50,000–$55,000 annually
• Robust paid time off that grows with your tenure
• 15 paid holidays each year, including your birthday
• 401(k) with employer match up to 5%
• Annual merit increase opportunities
• Annual bonus opportunities
• Medical, Dental, Vision, and Life Insurance
• A collaborative team dedicated to changing lives

What You'll Do

As the Program Assistant, you'll help keep our Supportive Housing program running smoothly while ensuring residents and staff receive the support they need. Your work will directly contribute to helping individuals build stable, independent lives.

Responsibilities include:

• Partnering with two Program Managers to coordinate day-to-day program operations
• Operating from two separate program locations in Salt Lake City
• Conducting resident intake appointments and completing admission paperwork
• Managing referrals, eligibility verification, and program waitlists
• Coordinating communication with community providers and partner agencies
• Scheduling appointments and meetings for clinical staff
• Assisting residents, providers, and community partners by phone and email
• Preparing reports, maintaining files, updating spreadsheets, and organizing program documentation
• Requesting and tracking required assessments for program compliance
• Supporting care coordination meetings and documenting meeting notes
• Maintaining compliance with HIPAA and 42 CFR confidentiality requirements
• Collaborating with case managers, counselors, peer support specialists, nursing staff, and other team members
• Modeling professionalism, respect, and recovery‑oriented values in every interaction
• Assisting with trainings and other administrative projects as needed

What We're Looking For

• Bachelor's degree in Business, English, Social Work, or a related field
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency with Microsoft Office, including Word and Excel
• Experience working with individuals experiencing mental health challenges, substance use disorders, or homelessness is preferred

Join Our Mission

This role is ideal for someone who enjoys creating order behind the scenes while making a meaningful impact in the lives of others. Every spreadsheet you update, every intake you coordinate, and every phone call you answer helps someone move one step closer to stability and recovery.

If you're looking for work that matters, we'd love to meet you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.