Supportive Housing Manager Full-Time

Episcopal-Seniorlife-Communities; City of Rochester (NY); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health insurance

HDHP + HSA

401K match

Tuition assistance

ETO

Paid holidays

Dental insurance

Short-Term Disability

Vision

Employee Assistance Program

Job summary

Episcopal SeniorLife Communities seeks a Supportive Housing Manager to oversee ESSHI services at The Gardens, St. Leo Senior Housing, and Tailor Square. You will supervise Service Coordinators, coordinate health and wellness programs, and ensure compliance with Department of Health guidelines while delivering high‑quality services.

You will lead staff and collaborate with partners to maintain program quality, outcomes, and resident satisfaction in a mission‑driven, community‑focused setting.

Qualifications

• Associate degree in Health & Human Services required; 3 years' care management experience.
• Valid New York State driver’s license with a clean record; willingness to drive participants.
• Experience working with homeless populations.
• Experience managing a Supportive Housing program or similar.
• Strong communication and teamwork skills.

Responsibilities

• Manage Service Coordinators to keep participant service plans current as per DoH guidelines.
• Lead weekly high‑risk resident meetings with Service Coordinators.
• Provide training and orientation for newly hired staff on ESSHI policies and ESLC procedures.
• Lead and supervise Health and Wellness Coordinator, Service Coordinators and Driver where applicable staffing patterns require.
• Coordinate programming with health and wellness coordinators to enrich ESSHI participants’ lives.
• Perform outreach to community referral agencies to inform of the program and obtain referrals.
• Schedule and conduct apartment tours for program enrollment.
• Intake potential residents and enroll them into the ESSHI program if appropriate.
• Ensure funder guidelines are followed and grant targets met.
• Actively manage the program site budget and approve invoices and expenses.

Skills

Strong communication

Team collaboration

Relationship building

Education

Associate degree in Health & Human Services

Job description

Episcopal SeniorLife Communities Mission:

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day.

Supportive Housing Manager Full-Time

Starting Annual Salary: $63,500

Life at Episcopal SeniorLife Communities:

Episcopal SeniorLife Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 & 2025 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience.

• Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
• We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA).
• Additionally, staff are eligible for dental insurance with orthodontist coverage.
• 401(K) with Company Match: 100% company match on the first 3% of your contributions.
• Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis.
• Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us.
• ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
• Paid Holidays: ESLC has six designated holidays and one floating holiday.

Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, and Employee Assistance Program.

The Supportive Housing Manager (Empire State Supportive Housing Initiative) is responsible for overseeing the day-to-day operations of services delivered at The Gardens, 270 East Avenue, St. Leo Senior Housing or Tailor Square. Services include case management (Service Coordination), health and wellness programming, transportation to social outings and intake and admission coordination. The Supportive Housing Manager is responsible for ensuring all staff adhere to the guidelines and regulations from Department of Health related to the ESSHI manual as well as ensuring ESSHI (Empire State Supportive Housing Initiative) participants receive quality services.

ESSENTIAL JOB FUNCTIONS

• Manage Service Coordinators to ensure that participant’s service plans and health and wellness assessments are current as per Department of Health guidelines.
• Conduct weekly high risk resident meetings with Service Coordinators.
• Provide training and orientation for newly hired staff to familiarize them with policies and procedures for the Supportive Housing Program and those of ESLC.
• Implement ESLC’s professional conduct expectations that result in a positive community image and awareness of ESLC and the services that are provided.
• Lead and collaborate with health and wellness coordinator or designee to facilitate programming that will enrich the lives of the ESSHI participants.
• Perform service coordination duties as needed.
• Lead, manage and supervise Health and Wellness Coordinator, Service Coordinators and Driver where applicable staffing patterns requires.
• Perform outreach to community referral agencies to inform of the program and to obtain referrals.
• Schedule and conduct apartment tours for individuals interested in program enrollment.
• Intake potential Supportive Housing residents and enroll them into the Supportive Housing program if appropriate.
• Work with outside vendors to coordinate services based on the needs of the Supportive Housing participants.
• Ensure Supportive Housing Participants receive quality services with high satisfaction through regular check-ins with the Participants
• Conduct monthly staff meetings and staff supervisions (frequency dependent on employee needs) to ensure communication occurs and to hold employees accountable for stated goals and job expectations
• Conduct quarterly Community Meetings to ensure Participants needs are being met and have a voice to be heard
• Maintain staff schedule and time off request
• Monitor, review and approval of timecards
• Manage, review and approve credit card purchases and allocations.
• Educate partners and residents of the ESLC Neighborhood Program.
• Responsible for a vibrant and successful Neighborhood Program at the Supportive Housing Program location.
• Ensure all funder guidelines are followed
• Ensure grant targets and deliverables are met
• Actively manage the Supportive Housing program site budget to include meeting budget targets and adapt as needed
• Review and approve appropriate invoices and expenses for the program siteWork with property management company to ensure Participant experience standards are met
• Create new policies in collaboration with the Vice President of Community Services.
• Provide continuous feedback, including coaching to promote a high level of employee engagement and overall staff satisfaction.
• Complete annual performance evaluations.
• Collaborate with other ESLC team members as needed.
• Employees may perform other related duties as assigned to meet the on-going needs of the organization.

Requirements

QUALIFICATIONS:

• Associate degree minimum required in a Health and Human Service field with three (3) years’ experience providing Care Management for individuals with experience homelessness, mental illness and/or Older Adults and knowledge about community resources.
• Valid New York State driver’s license with a clean driving record and willingness to drive van to transport participants.
• Must have experience working with homeless populations.
• Must have prior experience managing a Supportive Housing program or similar community-based program.
• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with participants and other members of their care team.
• Strong communication skills.
• Ability to effectively engage clients in a therapeutic relationship, when appropriate.
• Ability to work with Participants by telephone or in person.
• Experience working with participants who have co-occurring mental health, substance abuse, and physical health problems.
• Experience with community based and other social support services as well as healthcare services that respond to the individual’s needs and preferences and contribute to achieving the individual’s goals.
• This position requires a creative, high-energy resourceful problem-solver able to manage all day-to-day activities of a new Supportive Housing Program.
• A mature, welcoming, pleasant, friendly and cheerful personality is essential.
• Ability to interact courteously and tactfully with staff, participants, family members, visitors, vendors and the general public.
• Current health certificate with current PPD.
• Flexible, yet organized, with the ability to exercise independent, sound judgment.
• Must be knowledgeable about all community resources’, Medicaid Services, and available non-Medicaid services.
• Current health certificate with current PPD.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Episcopal SeniorLife Communities is an Equal Opportunity Employer.