Supportive Housing Case Manager Full-Time

Episcopal-Seniorlife-Communities; City of Rochester (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(K) with company match

Tuition assistance

Earned Time Off

Job summary

Episcopal SeniorLife Communities seeks a Service Coordinator for Supportive Housing in Rochester, NY. The role focuses on coordinating care, assessing wellness needs, and connecting residents with services to sustain housing stability.

The position includes working in a team, engaging participants in person-centered plans, and supporting Medicaid and related benefits management within ESSHI-funded housing programs.

Qualifications

• Bachelor’s degree in Social Work or related field preferred.
• Associate degree with 2 years experience working with homeless individuals who have co-occurring mental health, substance use, and physical health problems will qualify.
• Valid New York State Driver's License required.
• Reliable transportation; flexible yet organized with ability to exercise independent, sound judgment.
• Knowledge of community resources, Medicaid services, and non-Medicaid services.
• Ability to collaborate effectively in a team and engage participants person-centered.

Responsibilities

• Coordinate care needs with participants, natural supports, providers, and medical professionals as needed.
• Complete Health and Wellness Assessments and care plans at move-in and every 6 months.
• Use assessments to help participants reach desired goals.
• Participate in food delivery and distribution to residents.
• Facilitate support groups and meetings with participants and providers.
• Document all encounters and ensure timely, compliant documentation.

Skills

Strong communication skills

Team collaboration

Independent judgment

Education

Bachelor’s degree in Social Work or related field

Associate degree with 2 years experience

Tools

Windows OS

Job description

Description

Episcopal SeniorLife Communities Mission:

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…Life. Inspired Every Day.

Service Coordinator Supportive Housing

Full-Time Employment

Starting Pay Rate: $24.50 / Hourly

What We Offer:

Episcopal SeniorLife Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience.

• Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
• We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA).
• Additionally, staff are eligible for dental insurance with orthodontist coverage.
• 401(K) with Company Match: 100% company match on the first 3% of your contributions.
• Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis.
• Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us.
• ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
• Paid Holidays: ESLC has six designated holidays and one floating holiday.

Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and access to Workforce Success Coaches.

The Service Coordinator is responsible for working cooperatively with older adults and their supports to identify goals and locate the specific support services that enhance their well‑being and maintain ESSHI funded housing in our Supportive Housing Program. ESSHI known as the Empire State Supportive Housing Initiative is a grant funded housing program that provides housing to 55 + adults who are homeless or at risk of being homeless with active Medicaid who can benefit from service coordination services.

ESSENTIAL JOB FUNCTIONS:

• Support and closely coordinate all care needs with the Participant, his/her natural support, other community providers and any medical professionals as needed.
• Complete Health and Wellness Assessment and care plans at time of move in and every 6 months.
• Use Health and Wellness Assessments and care plans to help Participants reach desired goals.
• Participate in food delivery and distribution to residents.
• Facilitate support groups
• Participate in team meetings to ensure communication with the team on a bi-weekly basis.
• Participate and possibly facilitate required and requested meetings between Participant, natural supports, service providers, and any other designated individual.
• Document all encounters with the program Participants, participant providers, other agencies, and supports.
• Ensure each Participant has the tools and support needed to maintain housing in the community.
• Facilitate referrals for indicated services (e.g., social services such as housing assistance, vocational rehabilitation, substance abuse treatment, day program, medical doctors).
• Complete all required documentation pertaining to any service the individual is enrolled in and be able to meet all required timelines and timeframes in accordance with the program regulations.
• Assist Participants in attending programs using both verbal encouragement and providing in-person support during programs, as needed.
• Inform residents of local resources including the ESLC Neighborhood Program. Then support Participants and Neighborhood Program Participants in the program.
• Cross training and cross coverage for Medicaid Waiver Service Coordination Programs (Traumatic Brain Injury and Nursing Home Transition Diversion) as needed.
• Attend weekly, monthly, and quarterly meetings.
• Ensure Participants always maintain active Medicaid and assist with benefit management for any other benefits the person has.

Requirements

QUALIFICATIONS:

• Bachelor’s degree in Social Work or related field preferred. Associate degree with 2 years of experience working with homeless individuals who have co-occurring mental health, substance abuse, and physical health problems will qualify.
• Valid New York State Driver's License required.
• Reliable transportation
• Flexible, yet organized, with the ability to exercise independent, sound judgment.
• Must be knowledgeable about all community resources’, Medicaid Services, and available non-Medicaid services.
• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with participants and other members of the care team.
• Strong communication skills.
• Ability to effectively engage participants in a person-centered relationship.
• Ability to meet with participants in their apartments and common areas of the building.
• Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
• Computer skills required including but not limited to the ability to work within a Windows OS, and the ability to create, save, open, close, and forward electronic documents and emails.
• Ability to organize your day and work independently as well as be flexible and work in a team environment.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing duties of this job requires walking, using the stairs or elevator, and standing for extended periods of time. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Episcopal SeniorLife Communities is an Equal Opportunity Employer.