Supportive Housing Case Manager

Socket.dev; San Antonio (TX); On-site; USD 45,000 - 48,000; Full time

Job summary

SAMMinistries is seeking a Supportive Housing Case Manager in San Antonio, TX, to deliver field-based services for families and individuals experiencing homelessness. The role focuses on securing and maintaining permanent housing via Section 8 vouchers and providing trauma-informed, client-centered support.

The position requires a bachelor’s degree in a behavioral science field and 2+ years of case management experience, with bilingual Spanish preferred.

Qualifications

• Bachelor’s degree in social work or a related behavioral science field.
• 2+ years of case management experience preferred.
• Experience with housing and trauma-informed care is desirable.

Responsibilities

• Provide field-based case management focused on housing stabilization and independent living skills.
• Assist clients through voucher eligibility and lease processes with partner agencies.
• Maintain HMIS records and submit quarterly reports on voucher status.

Skills

Case management

Trauma-informed care

Housing stability

HMIS data entry

Bilingual (Spanish)

Education

Bachelor’s degree in social work or behavioral science

Tools

HMIS

Job description

Job Description

Job Title: Supportive Housing Case Manager

Location: SAMMinistries Administrative Office - 1919 NW Loop 410, San Antonio, TX 78213

Reports To:Permanent Supportive Housing Program Manager

FLSA Status:Non-Exempt

Prepared By:Vice President of Supportive Housing

Approved By:Chief Operating Officer

Approved Date: August 27, 2026

Salary Range: $45,000 - $47,500

SUMMARY: The Supportive Housing Case Manager for Set-Aside Vouchers is an experienced social services professional responsible for providing high-quality, field-based, direct client services to families and individuals experiencing homelessness, helping participants obtain and maintain permanent housing using a Section 8 Voucher. The selected candidate will focus on stabilizing clients upon program entry, ensuring their needs are identified and met as appropriate (e.g. education and employment resources, primary physical and mental health, life skills, connection to maintain support services, etc.), ongoing work with clients to obtain and maintain permanent and stable housing, and support with landlord-tenant relations. The Supportive Housing Case Manager is dedicated to supporting and empowering participants through a trauma-informed lens with the overall goal of maximizing housing stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide field based, case management services focused on independent living skills, housing stabilization, budgeting and financial literacy, community integration, problem solving, developing coping skills, etc.
• Offer guidance and support throughout the housing search process, application and lease signing, move-in, and housing stabilization.
• Provide strengths-based, client-driven case management that facilitates individualized service plans addressing short-term and long-term goals.
• Utilize evidence-based practices in service delivery such as Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction, and Critical Time Intervention.
• Work collaboratively with Opportunity Home San Antonio (formerly known as the San Antonio Housing Authority/SAHA) to provide Section 8 Vouchers to eligible families and/or single individuals.
• Receive referrals from Coordinated Entry and screen potential clients for Set Aside Homeless Voucher program eligibility.
• Accompany clients to voucher eligibility appointment at Opportunity Home San Antonio and assist clients through eligibility process.
• Work collaboratively with clients to develop and update housing stability plans, based on assessments conducted, to assist participants to obtain or maintain permanent housing.
• Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Maintain on-going case load of participants in program by meeting with each participant on a monthly basis and maintaining bi-weekly contact with participants.
• Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan.
• Submit quarterly reports to Opportunity Home San Antonio on status of vouchers and supportive services provided.

GENERAL EXPECTATIONS

• Establish goals, priorities and timelines on a regular basis, ensuring timely and efficient management and completion of all tasks.
• Communicate challenges with the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing.
• Attend staff meetings and participate in organization-wide planning activities.
• Handle other tasks assigned by the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing.
• Keep up to date on compliance best practices and applicable government legislation by reading industry publications, attending workshops, seminars, and conferences.
• Undertake all activities with the highest ethical standards.

EDUCATION and/or EXPERIENCE

This position requires a bachelor’s degree, preferably in social work, or in another behavioral science. At least 2 years of case management experience is preferred, as well as experience working with families in crisis and at-risk populations.The ideal candidate will have experience with housing and case management techniques, trauma-informed care, housing first, motivational interviewing, crisis intervention techniques, harm reduction strategies, critical time intervention, etc. Highly motivated self-starter with the ability to coordinate projects/tasks simultaneously; ability to work independently and within a team environment and exercise mature judgment. Flexible work schedule to include some evenings and/or weekends as needed.

LANGUAGE SKILLS

It is imperative that the person in this position possess strong interpersonal, organizational, communication and computer literacy skills; strong attention to detail, accuracy and capable of meeting deadlines; ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and/or governmental regulations; ability to write business correspondence, and policies; ability to effectively present information and respond to questions from employees, prospective employees, and the general public. Bilingual (Spanish) preferred.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Candidate must have a valid Texas Driver's License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly mileage reimbursed for applicable and documented work-related mileage.

OTHER SKILLS AND ABILITIES

Ability to operate a computer, copier, fax machine, and a telephone with intercom. Ability to work in Microsoft Windows XP and Office Suite applications; a willingness to learn new programs and applications is essential; ability to follow instructions, think conceptually, set priorities and interface effectively with staff; ability to coordinate work requirements and to handle several projects simultaneously; ability to work conscientiously without supervision; must have excellent written, verbal and interpersonal communication skills and public speaking ability; ability to maintain strict confidentiality and interact well with all constituencies; ability to work independently but also be flexible in providing assistance as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors and outdoors as needed. The noise level in the work environment is usually low. Workload may dictate work hours in excess of 40 hours per week. Flexible work schedule to include some evenings and/or weekends as needed.

EEO

SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.