SUPPORTED EMPLOYMENT CASE MANAGER

Functional Industries Inc; Buffalo (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance (Tier 3)

Dental Insurance

401(k) Retirement Plan with employer 4

Paid Time Off (PTO)

ESST

Job summary

Functional Industries Inc is seeking a Supported Employment Case Manager in Buffalo, NY. The role focuses on providing retention support to individuals with disabilities who are competitively employed in the community.

You will develop retention plans, monitor stability, and coordinate with employers and partners to promote long-term success. The position emphasizes person-centered services, accurate documentation, and collaboration with internal staff to ensure compliant program delivery and

Qualifications

• Bachelor's degree preferred.
• Experience in employment services, vocational rehabilitation, human services, workforce development, or related field.

Responsibilities

• Provide retention support services to individuals with disabilities who are competitively employed in the community.
• Develop individualized retention plans and monitor employment stability.
• Coordinate with employers and community partners to support successful employment outcomes.
• Deliver person-centered services and maintain accurate documentation.

Skills

Interpersonal skills

Communication

Relationship-building

Motivation & support

Organization & time management

Documentation

Independent work

MS Office

Electronic documentation systems

Education

Bachelor's degree

Tools

Microsoft Office

Electronic documentation systems

Job description

Description

SUPPORTED EMPLOYMENT CASE MANAGER

The Supported Employment (SE) Manager provides retention support services to individuals with disabilities who are competitively employed in the community. This position is responsible for helping individuals achieve long-term employment success by providing ongoing job coaching, workplace support, problem-solving assistance, and coordination with employers and community partners. The SE Manager develops individualized retention plans, monitors employment stability, advocates for participants as needed, and delivers person-centered services that promote job satisfaction, independence, and career growth. The position also ensures compliance with program requirements, maintains accurate documentation, and collaborates with internal staff and external stakeholders to support successful employment outcomes.

Requirements

Bachelor's degree preferred.

One (1) to three (3) years of experience in employment services, vocational rehabilitation, human services, workforce development, or a related field.

Current CPR and First Aid certification, or the ability to obtain certification upon hire.

Valid driver's license with an acceptable Motor Vehicle Record (MVR).

Ability to successfully pass:

Criminal background study

Office of Inspector General (OIG) exclusion screening

Motor Vehicle Record (MVR) clearance.

KNOWLEDGE SKILLS/ABILITIES

Strong interpersonal, communication, and relationship-building skills.

Ability to motivate and support individuals from diverse backgrounds.

Excellent organizational, time management, and documentation skills.

Ability to work independently while managing multiple priorities.

Proficiency with Microsoft Office and electronic documentation systems.

Commitment to person-centered services and positive employment outcomes.

WORK ENVIRONMENT

Performs primarily light and sedentary work.

Position is based in both office and community settings.

Frequent local travel is required.

Ability to sit, stand, walk, and operate standard office equipment throughout the workday.

BENEFITS

Eligible employees receive a competitive benefits package, including:

Tier 3 Medical Insurance

Dental Insurance

401(k) Retirement Plan with a 4% employer match

Paid Time Off (PTO)

Earned Sick and Safe Time (ESST)