Employment Specialist

CCTENN.com; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Capitol City Residential Health Care seeks an Employment Specialist to assist individuals with IDD in securing and maintaining competitive employment in the community. The role includes direct service, advocacy, job development, coaching, and collaboration with families, employers, and interdisciplinary teams.

The position is full-time, non-exempt, with field-based travel to client homes and community sites.

Qualifications

• High school diploma or GED required; degree in human services preferred.
• Minimum 1 year experience in supported employment, job coaching, or vocational services.

Responsibilities

• Provide Discovery and Exploration to identify vocational interests and strengths.
• Assist with job development: resumes, applications, mock interviews, transportation planning.
• Support individuals during job searches, interviews, and onboarding.
• Deliver on-the-job coaching, task analysis, and skill-building support.
• Monitor job performance and collaborate with employers for success.
• Maintain documentation and data per agency and funding requirements.

Skills

Excellent communication

Organizational skills

Caseload management

Education

High School diploma or GED

Associate/Bachelor in Human Services or related field

Tools

Microsoft Office

Therap

Job description

Employment Specialist

Capitol City Residential Health Care

Reports to: Supported Employment Manager

Classification: Non-Exempt | Full-Time

Position Summary

The Employment Specialist supports individuals with intellectual and developmental disabilities (IDD) in obtaining and maintaining meaningful, competitive, and integrated employment in the community. This role involves direct service, advocacy, job development, coaching, and collaboration with families, employers, and interdisciplinary teams.

Essential Duties and Responsibilities

• Provide Discovery and Exploration services to help individuals identify vocational interests and strengths
• Assist with job development including resume building, applications, mock interviews, and transportation planning
• Support individuals during job searches, interviews, and initial onboarding
• Deliver on-the-job coaching, task analysis, and skill‑building support
• Monitor job performance and collaborate with employers to ensure success
• Maintain accurate documentation, progress notes, and data collection per agency and funding requirements (ECF CHOICES, 1915(c), etc.)
• Participate in Person-Centered Planning meetings, ISP development, and support teams
• Educate employers and coworkers on reasonable accommodations and disability awareness
• Maintain knowledge of community resources, labor market trends, and vocational rehabilitation services
• Ensure all services align with DIDD and MCO standards, TennCare policies, and internal procedures

Qualifications

• High School diploma or GED required; Associate's or Bachelor's Degree in Human Services Education, or related field preferred
• Minimum 1 year of experience in supported employment, job coaching, or vocational services
• Familiarity with ECF CHOICES, Discovery/Exploration, and Medicaid waiver services preferred
• Strong organizational and communication skills
• Ability to work independently and manage multiple caseloads
• Proficiency with electronic documentation and Microsoft Office or Therap
• Must pass all background and credentialing checks as required by Capitol City and state regulations
• Valid driver's license, reliable transportation, and proof of insurance required

Work Conditions

• This is a field-based position involving regular travel to client homes, workplaces, and community locations
• Flexible hours, including occasional evenings or weekends depending on participant needs
• Must be able to sit, stand, walk, and lift up to 25 lbs occasionally

Core Competencies

• Advocacy & Empowerment
• Community Engagement
• Disability Competency
• Confidentiality and Ethics
• Professionalism and Accountability