Support Technician I

URM Stores; Spokane (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

401k match

Paid holidays

Paid personal holidays

Employee discount

Job summary

URM Stores, Inc. is seeking an experienced Support Technician I to deliver world-class first response to incidents and service requests, assist in problem identification, monitor issues from start to resolution, and communicate with customers through appropriate channels.

You will provide technical troubleshooting for computers, retail systems, Citrix, and URM applications. You will interact directly with customers, be proactive in delivering services, and strive to exceed expectations through

Qualifications

• 1–3 years field or endpoint support experience.
• Basic knowledge of devices and operating systems.
• Familiarity with deployment processes.
• Strong troubleshooting skills.
• Ability to support multiple locations.

Responsibilities

• Serve as first contact via phone, email, and ticketing systems.
• Troubleshoot hardware, software, and access issues.
• Log and prioritize incidents and requests.
• Escalate complex issues to appropriate teams.
• Assist with account access and password resets.
• Follow incident management procedures.
• Document tickets and resolutions.
• Provide strong customer service.
• Support desktops, laptops, and peripherals.
• Assist with device setup and imaging.
• Troubleshoot hardware and basic software issues.
• Support printers and endpoint equipment.
• Maintain asset inventory.
• Escalate complex issues.
• Follow lifecycle procedures.
• Document support activities.

Skills

Troubleshooting

Customer service

Technical support

Hardware basics

Software basics

Education

High school diploma

Job description

Description

URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing Support Technician I! As our Support Technician I, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications.

You will have direct contact with our customers and are expected to be proactive with the support of services and products. You will exceed customer expectations by performing extraordinary customer service, identifying their needs, and providing them with exceptional communication.

Essential Job Functions:

• Serve as first point of contact via phone, email, and ticketing systems.
• Troubleshoot common hardware, software, and access issues.
• Log and prioritize incidents and requests.
• Escalate complex issues to appropriate teams.
• Assist with account access and password resets.
• Follow incident management procedures.
• Document tickets and resolutions.
• Provide strong customer service.
• Support desktops, laptops, and peripherals.
• Assist with device setup and imaging.
• Troubleshoot hardware and basic software issues.
• Support printers and endpoint equipment.
• Maintain asset inventory.
• Escalate complex issues.
• Follow lifecycle procedures.
• Document support activities.

Minimum Position Qualifications/Education:

• Preferred 1–3 years field or endpoint support experience.
• Basic knowledge of devices and operating systems.
• Familiarity with deployment processes.
• Strong troubleshooting skills.
• Ability to support multiple locations.

A Legacy of Local Impact Since 1921

For over a century, URM Stores, Inc. has been the powerhouse behind independent grocers throughout the Inland Northwest. Our mission is simple: help local grocers thrive by handling everything from purchasing and warehousing to the timely delivery of top-quality merchandise.

What makes URM so unique? Our co-operative model means our Member-Owners aren’t just customers, they’re shareholders. We reinvest in their success by returning earnings to our Co-Op members as patronage dividends.

Today, URM employs more than 3,000 dedicated team members, including those at our subsidiaries Rosauers Supermarkets and Peirone Produce.

We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package:

• An employee’s pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. Salary $23 - $27 hourly, Depending on experience plus so much more!
• Insurance Benefits – So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employee’s family.
• Company paid Long-Term Disability insurance.
• Short-Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
• Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
• We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!!

URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristically protected by federal or state law.

We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.

Please note: All selected candidates must successfully pass a pre-employment drug screening, as URM maintains a drug-free workplace.