Customer Service/Logistics Coordinator

URM Stores Inc.; Spokane (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Insurance Benefits

401k Match

Life Insurance

Disability Insurance

Vacation & Holidays

Paid Sick Days

Volunteer Day

Employee Discounts

Job summary

URM Stores Inc. is seeking an experienced Customer Service/Logistics Coordinator to join our team in Spokane, WA. You will support Logistics and Customer Service operations, delivering an exceptional experience to customers and Member-Owners in a fast-paced environment.

You’ll contribute to continuous process improvement, addressing solutions that enhance the customer experience and strengthen supply chain performance. Strong problem-solving and attention to detail are essential for success.

Qualifications

• Customer service mindset with strong interpersonal skills and enthusiasm.
• Knowledge of logistics and ordering systems.
• Attention to detail with analytical mindset.
• Experience in Logistics, Transportation, Operations, or Warehousing is a plus.
• Ability to navigate computerized systems for tracking and orders.
• Ability to learn quickly and apply knowledge about products and services.
• Ability to work independently and in a team in a fast-paced environment.
• Strong collaboration skills to drive projects.
• Positive attitude and commitment to exceptional customer service.

Responsibilities

• Manage network applications and systems that support our Customers/Member-Owners, Transportation, and Warehouse Departments.
• Process orders and requests from customers, sales representatives, the Purchasing Department, and Merchandisers.
• Review and process customer credit requests in accordance with established Credit Policy.
• Prioritize multiple demands, manage open tasks, and adapt to changing priorities throughout the day.
• Provide backup support for Fresh Meat weekly ads, sales programs, and pricing across multiple advertising groups.
• Monitor inventory levels for Fresh Meat pre-order items on a daily and weekly basis.
• Track Fresh Meat inbound deliveries daily to help maintain and improve customer service levels.
• Serve as a key liaison between store personnel and URM departments, helping facilitate communication and resolve issues.
• Take on additional responsibilities and special projects as assigned.

Skills

Customer service

Logistics

Order processing

Inventory management

Analytical skills

Job description

Description

URM Stores is seeking an experienced Customer Service/Logistics Coordinator to join our dynamic and collaborative team!

As our Customer Service/Logistics Coordinator, you’ll play a vital role in supporting our Logistics and Customer Service operations while delivering an exceptional experience to our customers and Member-Owners. This position is ideal for a highly organized, customer-focused professional who thrives in a fast-paced environment, enjoys multitasking, and can confidently manage priorities with minimal supervision.

You’ll also have the opportunity to contribute to continuous process improvement, identifying innovative solutions that enhance the customer experience, streamline operations, and strengthen overall supply chain performance. Your attention to detail, problem-solving skills, and commitment to excellence will help ensure flawless execution and achievement of key Supply Chain metrics.

Schedule for this position: Starting/Training will be Monday through Friday 7:00 am – 4:00 pm.

After Training (6 months+) Sunday through Thursday 7:00 am – 4:00 pm.

Some flexibility may be needed.

If you’re ready to make an impact, build meaningful relationships, and be an essential part of a team that keeps our operations moving, we’d love to hear from you!

Your day-to-day responsibilities will include:

• Manage network applications and systems that support our Customers/Member-Owners, Transportation, and Warehouse Departments.
• Process orders and requests from customers, sales representatives, the Purchasing Department, and Merchandisers.
• Review and process customer credit requests in accordance with established Credit Policy.
• Prioritize multiple demands, manage open tasks, and adapt to changing priorities throughout the day.
• Provide backup support for Fresh Meat weekly ads, sales programs, and pricing across multiple advertising groups.
• Monitor inventory levels for Fresh Meat pre-order items on a daily and weekly basis.
• Track Fresh Meat inbound deliveries daily to help maintain and improve customer service levels.
• Serve as a key liaison between store personnel and URM departments, helping facilitate communication and resolve issues.
• Take on additional responsibilities and special projects as assigned.

What We’re Looking For:

• A genuine passion for customer service and helping others succeed, along with strong interpersonal skills, positive energy, and enthusiasm.
• Strong knowledge of logistics and ordering systems preferred.
• Exceptional attention to detail with an analyticaland solutions-oriented mindset.
• Experience in Logistics, Transportation, Operations, or Warehousing is a plus.
• The ability to confidently navigate computerized systems for tracking, gathering information, troubleshooting, and managing orders.
• Working knowledge of the organization, products, and services, or the ability to quickly learn and apply that knowledge.
• The ability to work effectively both independently and collaboratively in a fast-paced, ever-changing environment.
• Strong collaboration skills and the ability to engage others to successfully accomplish projects and goals.
• A positive attitude and a desire to have fun while delivering the exceptional service and support our customers need!

A Legacy of Local Impact Since 1921

For over a century, URM Stores, Inc. has been the powerhouse behind independent grocers throughout the Inland Northwest. Our mission is simple: help local grocers thrive by handling everything from purchasing and warehousing to the timely delivery of top-quality merchandise.

What makes URM so unique? Our co-operative model means our Member-Owners aren’t just customers, they’re shareholders. We reinvest in their success by returning earnings to our Co-Op members as patronage dividends.

Today, URM employs more than 3,000 dedicated team members, including those at our subsidiaries Rosauers Supermarkets and Peirone Produce.

We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package:

• An employee’s pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. Salary $21 - $24 hourly, Depending on experience plus so much more!
• Insurance Benefits – So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employee’s family.
• Company paid Long-Term Disability insurance.
• Short-Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
• Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
• We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!!

URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law.

We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.

Please note: All selected candidates must successfully pass a pre-employment drug screening, as URM maintains a drug-free workplace.