Support Technician - Dave and Busters

Dave & Buster's Management Corporation, Inc.; Birmingham (AL); On-site; USD 10,000 - 16,000; Full time

Benefits offered by this job

Free games

401K

Job summary

Dave & Buster’s is hiring Gaming Support Techs or Midway Techs to repair and maintain our games, simulators and technical equipment while delivering exceptional guest service. You will assist guests, manage ticket operations, and help keep the midway clean and safe for an enjoyable experience.

Ideal candidates are 18+, comfortable with fast-paced environments, and able to work days, nights or weekends. Technical and/or electrical skills are a plus, but training is available.

Qualifications

• Customer-focused environment with quick service expectations.
• Ability to troubleshoot and repair common game/tech equipment.
• Willingness to learn and apply safety procedures.

Responsibilities

• Repair and maintain amusements equipment in a timely manner.
• Load and refill tickets in redemption games while securing storage areas.
• Greet Guests with a positive attitude and assist with their requests.
• Provide excellent guest service and communicate status to Guests and Team Members.

Skills

Guest service

Repair skills

Electrical knowledge

Equipment maintenance

Job description

Job Description

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

NITTY GRITTY DETAILS

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
• Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving.
• Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Midway games.
• Ensures all games are clean and unobstructed.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assists with general store maintenance as directed by management.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members.
• Must be at least 18 years of age.

Physical Demands

• Work days, nights, and/or weekends as required.
• Work off an extension ladder.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.

Equal Opportunity / E-Verify

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Dave and Buster's is proud to be an E-Verify Employer where required by law.

We are an equal opportunity employer and participate in E-Verify in states where required.

Salary

Salary Compensation is from $7.25 - $11.75 per hour Salary Range: 7.25 - 16

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!