Support Technician

Dave & Buster's Management Corporation, Inc.; Tempe (AZ); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Free Games

Job summary

Dave & Buster’s in Tempe, AZ is seeking Gaming Support Techs (Midway Techs) to repair and maintain our games, simulators, and technical equipment while assisting guests.

You’ll work flexible shifts, including days, nights, and weekends, with a focus on safety and guest satisfaction, and you’ll be part of a fun, team‑oriented environment.

Benefits include medical, dental, vision, 401K, and Free Games, along with ongoing training and opportunities to grow.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to communicate clearly with guests and team members.
• Wamiliarity with basic repairs or maintenance of arcade/game equipment is a plus.

Responsibilities

• Repair and maintain games, simulators, and technical equipment.
• Greet Guests with a positive attitude and provide assistance.
• Provide timely and accurate service while managing wait times.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Electrical skills

Maintenance tools

Job description

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

Position

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

Key Responsibilities

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
• Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving.
• Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Midway games.
• Ensures all games are clean and unobstructed.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assists with general store maintenance as directed by management.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members.
• Must be at least 18 years of age.

Requirements

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Work days, nights, and/or weekends as required.
• Work off an extension ladder.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law.

Salary Compensation is from $14.35 - $16.5 per hour

Salary Range: 15.15 - 16.95

We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!