Support Technician

MCCi; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking a Support Technician to deliver outstanding support to clients. This role involves troubleshooting, technical support, and a passion for technology in a fast-paced environment. Candidates must have a High School Diploma and relevant customer service experience. Join a collaborative team that embraces technology and values kindness in the workplace.

Qualifications

• 1 year of customer service or call center experience.
• Electronic Content Management experience preferred.
• Ability to support clients in a remote capacity.

Responsibilities

• Provide high-level support and customer service to product end users.
• Respond quickly and effectively to help desk requests.
• Troubleshoot hardware and assist with platform and server upgrades.

Skills

Customer service

Problem-solving

Time management

Technical support

Education

High School Diploma

Vocational training

Tools

Microsoft Office

Windows Operating systems

SQL Server

Job description

Overview

MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 1,600 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.

About the role

MCCi is looking for a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology.

Responsibilities

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization’s products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software

Qualifications

• High School Diploma
• 1 year of customer service or call center experience
• Microsoft knowledge (Office, Workstation, Server SQL)
• College level courses or vocational training
• Electronic Content Management experience, preferred
• General knowledge of Windows Operating systems
• Strong time management skills and ability to multi-task
• Strong customer service and problem-solving skills
• Ability to support clients in a remote capacity
• Ability to learn and support technical systems and applications
• Organization skills and detail oriented

What you can expect from us

We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.

WE ARE APPROACHABLE. Want to talk to a member of management or leadership, walk up and say hi.

WE TRUST YOU. We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.

WE EMBRACE TECHNOLOGY! We love it, sell it, support it, use it, and need it.

WE DRESS COMFORTABLY. We need you to work hard, not wear a tie.

WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.

WE ENJOY OUR TEAM. Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.

WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.