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Support Technician

MCCi LLC

Tallahassee (FL)

Remote

USD 35,000 - 50,000

Full time

Today
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Job summary

A leading technology solutions provider in Tallahassee, Florida is seeking a Support Technician. The ideal candidate will provide high-level customer service and technical support remotely. Key qualifications include a High School Diploma, customer service experience, and Microsoft knowledge. The role offers a collaborative team environment where technology and kindness are valued.

Benefits

Flexible working environment
Collaborative team culture
Supportive management

Qualifications

  • 1 year of customer service or call center experience.
  • Ability to support clients in a remote capacity.
  • Strong customer service and problem-solving skills.

Responsibilities

  • Provide highest level of support and customer service.
  • Respond quickly to requests through the help desk.
  • Assist with platform and server upgrades.

Skills

Customer service
Technical support
Time management
Problem-solving
Organization

Education

High School Diploma
Vocational training

Tools

Microsoft Office
Windows Operating Systems
Job description
Overview

MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 1,600 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.

About the role

MCCi is looking for a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology.

Responsibilities
  • Work closely with product end users and provide them with the highest level of support and customer service
  • Provide basic technical support to clients via email, phone, or other virtual methods
  • Have a basic understanding of the organization’s products and services
  • Respond quickly and effectively to requests received through the help desk
  • Support multiple products and troubleshoot hardware
  • Assist with platform and server upgrades
  • Assist with network issues related to our software
Qualifications
  • High School Diploma
  • 1 year of customer service or call center experience
  • Microsoft knowledge (Office, Workstation, Server SQL)
  • College level courses or vocational training
  • Electronic Content Management experience, preferred
  • General knowledge of Windows Operating systems
  • Strong time management skills and ability to multi-task
  • Strong customer service and problem-solving skills
  • Ability to support clients in a remote capacity
  • Ability to learn and support technical systems and applications
  • Organization skills and detail oriented
What you can expect from us

We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.

WE ARE APPROACHABLE. Want to talk to a member of management or leadership, walk up and say hi.

WE TRUST YOU. We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.

WE EMBRACE TECHNOLOGY! We love it, sell it, support it, use it, and need it.

WE DRESS COMFORTABLY. We need you to work hard, not wear a tie.

WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.

WE ENJOY OUR TEAM. Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.

WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.

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