Support Technician

VirtualVocations; San Jose (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading remote job platform is seeking a Support Technician to assist partners and enhance user experience. Responsibilities include answering questions, maintaining a positive attitude, and managing the knowledge base. The ideal candidate will have experience in customer service and project management, with preferred knowledge of Zendesk. This position offers the opportunity to work in a collaborative environment.

Qualifications

• Demonstrated success in managing multiple projects simultaneously.
• Experience in customer service is critical.
• Resourcefulness and strong problem-solving abilities are essential.

Responsibilities

• Answer questions and investigate issues from partners.
• Document feedback effectively and maintain a positive attitude.
• Quickly assimilate new information and manage knowledge base.

Skills

Project management

Customer service

Problem-solving

Tools

Zendesk

Job description

Overview

A company is looking for a Support Technician to assist partners and enhance user experience with their product.

Responsibilities

• Answer questions and investigate issues from partners, documenting feedback effectively
• Maintain a positive and empathetic attitude while collaborating with various departments
• Quickly assimilate new information and manage the company's knowledge base and resources

Qualifications

• Demonstrated success in managing multiple projects simultaneously
• Experience in customer service
• Resourcefulness and strong problem-solving abilities
• Preferred experience with Zendesk
• Experience in K-12 education and technology is a plus