Support Tech I

IDEX Corporation; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology solutions provider in Pittsburgh is seeking a customer support representative to provide software support via phone, email, and remote desktop. Candidates should possess excellent communication skills and a self-motivated attitude. Responsibilities include handling incoming support requests, maintaining ticket details, and providing user training. The ideal candidate will be tech-savvy and able to quickly troubleshoot software issues, providing quality customer service.

Responsibilities

• Handle incoming customer support request phone calls.
• Maintain accurate and up-to-date ticket details using Zendesk.
• Provide relevant self-help resources to customers.
• Participate in weekly team meetings.
• Provide user training both online and in-person.
• Respond to customer questions and support requests.
• Communicate internally with other support team members to resolve issues.
• Perform software installations, configuration, and training.

Skills

Excellent communication skills

Dependable and self-motivated

Familiarity with industry standard ticketing platforms

Ability to work efficiently in fast-paced environment

Teamwork

Provide great customer service

Quickly troubleshoot and diagnose software issues

Quickly learn new technologies

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

SUMMARY

Provides font line customer software support via phone, email, and remote desktop. This position is responsible for knowing the full feature set of WinCan Platform. Individual team members move quickly through large ticket volumes and work with customers with a wide range of tech familiarity – from field to office. Able to perform basic GIS setups, office side deployments of WinCan, and train common workflows.

REQUIREMENTS

• Excellent communication skills, both written and verbal.

• Dependable and self-motivated.

• Familiarity with industry standard ticketing platforms.

• Ability to work efficiently in fast paced environment.

• Teamwork

• Provide great customer service

• Help customers having wide range of tech familiarity.

• Quickly troubleshoot and diagnose software issues

• Ability to travel regionally to customer locations.

• Quickly learn new technologies.

DUTIES

• Handle incoming customer support request phone calls.

• Maintain accurate and up-to-date ticket details using Zendesk

• Provide relevant self-help resources to customers

• Participate in weekly team meetings

• Provide user training both online and in-person

• Respond to customer questions and support requests

• Communicate internally with other support team members to resolve issues.

• Perform software installations, configuration, and training.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: WinCan